55 Customer Reviews
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Review from K. M.
1 star22/07/2024
I have made a withdrawal from our RESP account on July 18/24 Followed all the instructions and after finalized, was advised funds would be credited to my bank account within 24-48 hours. I have not received the funds yet and am concerned something happed with the Crowdstrike global IT issue of July 19/24. I have sent an email and am also on an online chat....was advised an agent would respond and still no response. I am now on hold to speak with someone but on hold forever. Is there no actual customer service available? I am very worried I won't have access to funds and have a university deadline to send money....HELP ME!!!!!
Embark Response
25/07/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We have sent you an email in the hopes of connecting with you to assist you, please respond back to our email. Thank youReview from Arjun Singh R
1 star18/07/2024
They take the money every month from the account without an issue. BUT, once policy is mutured it is impossible to get in touch with them. I feel the company is a **** they are getting money from policy holders and from the government. I feel the reason they dont answer so they can keep your money for longer and where ever they have invested my money they make more profit on the side. ***** ******* * ** ********* ** *** **** ** ***** **** **** ******** **** **** ****** ******** ******** ******* * **** ** * ***** **** **** ******Embark Response
25/07/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We have sent you an email in the hopes of connecting with you to assist you, please respond back to our email. Thank youReview from Dennis G.
1 star17/07/2024
** * ***** **** * ******** * ****** This company has THE MOST RIDICULOUS customer service I have ever experienced. We purchased ******** RESP when my daughter was six months old, now she is going to the university this fall. The ******** is now merged into embark.ca and I had experienced technical difficulty to create a new account on embark.ca. So I first called them last Friday but after almost 40 minutes of waiting there was no response and I had to disconnect to go to work. I also sent them an email but no action was taken from them. Now it is Wednesday and I am working from home so I am able to keep the phone connected. About 20 minutes into the wait the phone message announced I am the 13th in line and the wait time is 265 minutes! It also suggested using their online chat for faster and efficient response, so I did. You know what, at 1 hour and 20 minutes I am still waiting on both their phone and chat connection. If I was not locked by my daughter’s RESP, I would walk away from this business immediately!!! I have never experienced such BAD customer care, ** ** ****** ******** *******. * ******** ** *** ***** ******* *** ********* *** **** *** * **** * **** *** * **** ** ** ** * **** ** ****** ***** ****** ******** **** ******* ******* ****** *** ****** *** ******** ** ****** *** ** ***** **** ******* ** *** *** ******* *********** ******* **** **** ***** * ***** ******* ************** **** ***** ***** ***** **** ******** ***** *** *** ****** ******** ** **** * **** ******* ****** *** **** **** * **** ******* ****** *** *** ******* ****** ****** **** **** ***** ** ******** *** ***** *** ** *** **** ** **** **** ****** ******** **** **** **** **** ******* ****** ** ** **** ****** *** *** ** *** **** ******* *** ** ***** **** *****Review from Kathrin F
1 star17/07/2024
Terrible customer service! Will not return phone calls, emails or chat responses. We wanted to make a withdraw *** ** ******** *** *******. Sent in all the necessary paper. Since 3 weeks we're trying to get a hold of them. ** ***** **** ***** ** *** *** ********* ***** *** *******. Are they running out of money? Can not book an appointment, get kicked out of the chat 3 times now. No answer to emails.Embark Response
25/07/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We have sent you an email in the hopes of connecting with you to assist you, please respond back to our email. Thank youReview from Tanvi K
1 star07/07/2024
We have been contributing for almost 5 years now with knowledge first financial/embark. We didn't receive any communication regarding the recent migration of accounts. We only found out because we went to check the online account as our June contribution didn't go through. Not sure if suddenly the contributions have stopped. We have no access to the statements on this account so not sure what is happening with our money. When we try to schedule an appointment it says not available all through July or August. All the hard earned money we have contributed so far and no idea what's happening with it. When we call the number on website, it says high call volumes. Not sure how to get in touch.Embark Response
15/07/2024
We sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and that this was not demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be and our apologies for any inconvenience we have caused you.
You may, at your earliest convenience, please contact our Customer Care team at ********@******.ca to determine how we can provide you with a solution.Review from K. O.
1 star05/07/2024
Terrible customer service! Will not return phone calls, emails or chat responses. Took over a year to receive an answer about an extra grant we applied for and finally found out it was never done. They keep saying "they're in a transition period so things are busy". ******* at returning calls, helping or responding. The first "account handler" they assigned us left the company and no one mentioned that to us. The second "account handler" also left and we were not notified. Now I'm being told that they do not have reps anymore and it's just a general team. **** *****Embark Response
15/07/2024
Thank you for expressing your concerns. Embark Student Corp takes customer satisfaction seriously and we are glad to hear from you.
First, we would like to apologize for the frustration you have been experiencing and want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We value our customers' opinions and would like to thank you for bringing this to our attention.Customer Response
15/07/2024
I've been in contact with many of your "reps" and this problem has been ongoing for almost 2 years. I finally requested a manager call me back last week and had another customer rep contact me because "embark doesn't have managers, just a service team".Review from Cheryl V
1 star20/06/2024
Knowledge first/Embark is not a good value for investing in your child's education. So far my contributions have been eaten up by their exorbitant sales charges in the 1+ years that I have contributed. They have changed their name a number of times it seems. I have sent an email asking how to transfer my funds out of their institution. We will see how that goes. ***** ** *** ********** ********* ** ********* ************* **** ******Embark Response
27/06/2024
Thank you for expressing your concerns. We’re sorry to hear of your less-than-satisfactory experience with Embark Student Corp and want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Review from Fidelis P
1 star17/06/2024
****** ** ********** * **** ****** *** **** **** **** **** ******** I invested with them when they were called Knowledge first financial. they have now changed our plans without giving us a choice. before changing the plans they increased the transfer out fees to $210+tx to dissuade people from jumping ship. Now they are making more changes to consolidate all our childrens funds into one family plan. over the past few years that we have been with them, our Reps have kept changing yet they took out 9.9% of our total estimated fund's worth up front to pay these reps their fee * ****** **** * *** *** ****** *** ***** **** *******. ****** **** ****** you are better of investing at your bankEmbark Response
27/06/2024
Thank you for expressing your concerns. We’re sorry to hear of your less-than-satisfactory experience with Embark Student Corp and want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Review from Melissa M
1 star16/05/2024
* ***** ***** * ***** ** * ****** ** *** *** **** **** ******* THEY MAKE U JUMP THRU HOOPS TO GET YOUR MONEY!!!!Review from Shannon r
1 star06/05/2024
I will never go with them again, their slow at sending my cheque in the mail and they never bothered to get a mail tracking #. Terrible service.Embark Response
10/05/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
According to records, the cheques issued have been cashed.
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