BBB of MichiganBBB Staff Directory
Lisa Frohnapfel
President & CEO
Jack Daley
VP of Strategic Growth and Revenue
Terry Chrisman
VP of Consumer Operations
Troy Baker
VP of Strategic Partnerships and Market Expansion
Sara Carrier
VP of Business Operations
Sandra Kudwa
VP of Accounting
Nakia Mills
VP of Digital Marketing and Brand Strategy
Wendell Gafford
Director of Business Relations
Marshall Lohr
Director of IT
Randy Travis
Director of Account Management
Jonathan Casteel
Manager of Data Analytics and Compliance
Katie Grevious
Community Relations Manager
Candice Rugenstein
Business Operations Manager
Monica Beach
Educational Foundation Manager
Barbara Krzemien
Strategic Growth and Revenue Manager
Jeannie Gregory
Executive/HR Assistant
Michelle B
Consumer Engagement Team Lead
Dominic Mac
Accounts Receivable Manager
Linda Fry
Executive Support Leader
Andrew Haines
Presentation and Event Specialist
Juan Arrington
Digital Media Coordinator
Kathy Weidmann
Regional Account Manager
Monica Kimball
Regional Account Manager
Cory East
Regional Account Manager
Cindi Knight
Senior Business Relations Representative
Janine Lewis-Donovan
Senior Business Relations Representative
Mitch Liske
Business Relations Representative
Lisa Bradley
Business Relations Representative
Sami N
Accreditation Specialist
Robert Flury
Business Relations Team Leader
Erika Cadd
Business Relations Representative
Elissa Biehl
Business Relations Representative
Chris Clark
Business Relations Representative
Rhonda Miller
Business Relations Representative
Bryan Rettelle
Business Relations Representative
Gonzo Stennis
Business Relations Representative
Lorenzo Bennett
Business Relations Representative
Preston Wheeler
Business Relations Representative
Jeff Akins
Business Relations Representative
Elizabeth Espinosa
Business Relations Representative
Kristen N
Data Quality Specialist
Mel H
Advertising Review Specialist
Dawn F
Data Quality Specialist
Kanita Jenkins
Data Quality Specialist
Patricia Charlier
Investigation Specialist
Cathy Devlin
Accreditation Specialist
Nancy L
Customer Engagement Specialist
Tammy S
Customer Engagement Specialist
Linda A
Operations Support Specialist
Sheree Barker
Operations Support Specialist
Aireyana Jones
Customer Engagement Specialist
Jaylia Taylor
Customer Engagement Specialist
Michelle J
Operations Support Specialist
Andrew M
Operations Support Specialist
Bobby Murray
Operations Support Specialist
Arnita T
Operations Support Specialist