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A joyful older man celebrates amidst moving boxes, featuring a blog post header about essential laws for New England small businesses.

Navigating the legal landscape: essential laws for New England small businesses (from pipes to pot!)

Paula Fleming, CMSO, discusses New England: a small business haven, from plumbers to dispensaries. But success hinges on understanding the law. Ignore it, and face costly fines and ruined reputations. We break down the foundational laws every New England business needs to know—and why legal savvy is your ultimate tool for growth. Don't risk it—get compliant! (Jun 5, 2025)

A group of professionals engaged in a meeting, with a header promoting a blog post about appointment booking solutions.

Booking bliss: what professionals are using to streamline appointments

Paula Fleming, CMSO, discusses how professional service providers—from massage therapists to hair stylists—can achieve "booking bliss" by optimizing their appointment management. The blog explores top tools and strategies, including online booking platforms (like Acuity and Calendly), dedicated salon/spa software (such as Mindbody), and social media booking features. Discover how these solutions can reduce no-shows, streamline operations, and free up time, allowing professionals to focus on delivering exceptional service. (May 29, 2025)

A magnifying glass highlights a blog title about "Spinning Plates" syndrome, discussing team workload management.

"Spinning Plates" syndrome: recognizing when your team's load is too heavy (and what to do about it)

Paula Fleming, CMSO, discusses how leaders, in their ambition, can inadvertently overload their teams, leading to a decline in quality—a phenomenon they call "spinning plates" syndrome. (May 29, 2025)