Welcome to the Better Business Bureau Serving Metropolitan New York’s Resources page for National Consumer Protection Week (NCPW) 2024 - an annual event created by the Federal Trade Commission (FTC).
This year's web page spotlights trending consumer fraud issues and provides tips on how to stay safer. Metro New York BBB has joined forces with the FTC and other Federal, State, and City government agencies, as well as a nonprofit organization, to host a live, online media event on March 5, 2024, focused on issues pertinent to consumers in the Metro New York area. The resources below include videos describing a trending type of scam and BBB's ScamTrackerSM resource; infographics depicting Metro New York area scams and business complaints consumers brought to BBB most often in 2023; and links to helpful information from other, collaborating organizations active in the consumer protection space.
To schedule an interview with Metro New York BBB President and CEO Claire Rosenzweig, or to get connected with consumers and collaborating organizations, please email lfenton[at]newyork.bbb.org, or call 212-358-2828.
Videos
National Consumer Protection Week 2024 Press Conference
0:05 - Claire Rosenzweig, President & CEO, BBB Serving Metropolitan New York
Topic: Top Ten Consumer Complaint Categories & Scam Reports in 2023
4:05 - Adam Hersh, Consumer Protection Attorney, Federal Trade Commission
Topic: Government Impersonation Scams
8:34 - Paula J. O’Brien-Soler, Director, NYS Department of State’s Division Consumer Protection
Topic: Business Imposter Scams
11:50 - Max Dubin, Special Counsel, NYS Department of Financial Services
Topic: Consumer Cost and Availability in Healthcare
15:23 - Vilda Vera Mayuga, Commissioner, NYS Department of Consumer and Worker Protection
Topic: Tobacco/Electronic Cigarette Retail Enforcement
18:59 - Judy Weinstock, Assistant Regional Director, NY Regional Office of the U.S. Securities and Exchange Commission
Topic: Artificial Intelligence and Investment Fraud
22:48 - John Del Giudice, Assistant Inspector in Charge, New York Division, U.S. Postal Inspection Service
Topic: Investment Scams
26:32 - Odily Bonilla, Public Affairs Specialist, Social Security Administration
Topic: Social Security Scams
29:18 - Paulina Rodriguez, Assistant Special Agent in Charge, New York Field Office IRS Criminal Investigation
Topic: Taxpayer and IRS Scams
32:33 - Wilson Guzman, Associate State Director of Engagement, AARP
Topic: Artificial Intelligence
36:22 - Claire Rosenzweig, President & CEO, BBB Serving Metropolitan New York
Wrap-Up
Top ten lists
Links
Collaborating agencies
- Federal Trade Commission: http://ftc.gov/ncpw
- NYC Department of Consumer and Worker Protection: https://www.nyc.gov/site/dca/index.page
- New York Department of State, Division of Consumer Protection: https://dos.ny.gov/consumer-protection
- U.S. Postal Inspection Service: http://www.uspis.gov/
- U.S. Social Security Administration: https://www.ssa.gov/scam/
- Internal Revenue Service, Criminal Investigation: https://www.irs.gov/compliance/criminal-investigation
- AARP: https://www.aarp.org/
- U.S. Securities and Exchange Commission: https://www.investor.gov/
- New York State Department of Financial Services: https://www.dfs.ny.gov/
Media Inquiries
For further information, please contact Lucas Fenton at 212-358-2828 or by email to lfenton[at]newyork.bbb.org.