BBB serving Metro Washington DC, Metro Philadelphia, and Eastern PA: Annual Statistics

2023 BBB Inquiries and Complaints for the Metro Washington DC and Eastern PA Region:

Inquiries

1. Home Contractors/Service/Repair

937,897

 

2. Financial Services

372,687

 

3. Auto Repair, Service & Parts

249,525

4. Insurance Services

202,885

5. Real Estate

196,135

6. Roofing & Gutters

173,185

7. Health & Medical

155,629

8. Auto Dealers (New & Used)

148,882

9. Heating & Air Conditioning

148,009

10. Collection Agencies/Debt Settlement-Consolidation

111,364

 

Complaints

1.     TV/Cable/Satellite/Internet Service

11,383

2.     Financial Services

4,022

3.    Collection Agencies/Debt Settlement-Consolidation

3,238

4.    Insurance Services

3,179

5.      Auto Repair, Service & Parts

2,268

6.     Home Contractors/Service/Repair

2,085

7.     Auto Dealers ( New & Used)

1,838

8.     Real Estate

1,650

9.     Health & Medical

1,429

10.   Home Furnishing/Decor

881

 

TOTAL Inquiries & Web Visits: 14,381,532

TOTAL Complaints: 76,435

TOTAL Customer Reviews: 64,991

For a full list of BBB stats, visit our BBB at a Glance.