As a leader in advancing marketplace trust, we regularly bring together industry experts to make a positive impact within the community.
Air Conditioning Industry Advisory Committee
In the Summer of 2012, Better Business Bureau Serving the Pacific Southwest (BBB) formed the Air Conditioning Industry Advisory Committee (ACIAC) in response to a growing number of complex, unresolved disputes in the air conditioning industry. Today, the ACIAC brings together a diverse group of industry professionals on a monthly basis to review these types of cases, referred by the BBB's Dispute Resolution Department. The ACIAC reviews each case by looking over all information that is provided by both the consumer and the business.
It analyzes the merit of the customer's complaint and assesses the procedures that the company used to resolve the customer's dispute. (BBB does not handle issues involving prices charged or compensation for costs that are not directly related to the repair, and asks the ACIAC to disregard those concerns when presented.) The ACIAC presents findings to the BBB derived from the analysis of evidence as provided by both parties. Based on the ACIAC findings, BBB will make a determination on whether further action is warranted by either party, then include a recommendation for settlement, if necessary. Failure to comply with a recommendation (if presented) can result in an unresolved dispute being reported on the company's BBB business review and may lead to suspension of a company's BBB accreditation when applicable. Your BBB believes that this review process provides the fairest and most complete evaluation of the dispute, benefiting both the company and consumer. BBB benefits from the ACIAC's efforts by gaining expert insight on air conditioning repair disputes that would otherwise be difficult for BBB staff to evaluate. Additionally, the process gives both consumers and businesses an opportunity for effective resolution of a dispute before having to pursue expensive legal options. For questions or detail regarding the ACIAC or BBB recommendations, please contact Jasmine Hill, ACIAC Coordinator.
Click here to view our ACIAC Members
BBB acknowledges and appreciates the contributions of the ACIAC volunteers.
Auto Repair Advisory Committee
In the Spring of 1993, Better Business BureauServing the Pacific Southwest (BBB) formed the Auto Repair Advisory Committee (ARAC) in response to a growing number of complex, unresolved disputes in the auto repair industry. Today, the ARAC brings together a diverse group of repair industry professionals on a monthly basis to review these types of cases, referred by the BBB's Dispute Resolution Department. The members represent dealerships, transmission repair, body and paint, and general independent shops. The ARAC reviews each case by looking over all information that is provided by both the consumer and the business.
It analyzes the merit of the customer's complaint and assesses the procedures that the company used to resolve the customer's dispute. (BBB does not handle issues involving prices charged or compensation for costs that are not directly related to the repair, and asks the ARAC to disregard those concerns when presented.) The ARAC presents findings to the BBB derived from the analysis of evidence as provided by both parties. Based on the ARAC findings, BBB will make a determination on whether further action is warranted by either party, then include a recommendation for settlement, if necessary. Failure to comply with a recommendation (if presented) can result in an unresolved dispute being reported on the company's BBB Business Review and may lead to suspension of a company's BBB accreditation when applicable. Your BBB believes that this review process provides the fairest and most complete evaluation of the dispute, benefiting both the company and consumer. BBB benefits from the ARAC's efforts by gaining expert insight on auto repair disputes that would otherwise be difficult for BBB staff to evaluate. Additionally, the process gives both consumers and businesses an opportunity for effective resolution of a dispute before having to pursue expensive legal options. For questions or detail regarding the ARAC or BBB recommendations, please contact Marie Garcia, ARAC Coordinator.
View the ARAC Suggestions Letter to Auto Repair Companies.
Click here to view our ARAC Members
BBB acknowledges and appreciates the contributions of the ARAC volunteers.