Business & Community Center policies and FAQs | BBB Pacific Southwest
Policies
There is no implied endorsement by BBB or any event that is held on the premises by an external party.
Click here to download the License and Indemnity Agreement.
Insurance Policy
Parties booking rooms at the BBB Business and Community Center may be asked to provide a copy of their general liability policy prior to using the space, listing Better Business Bureau as an additionally insured.
Pricing Policy
Room rates apply to general public use and a credit card is required to confirm a reservation.
Cancellations received less than one (1) week prior to event date pay a cancellation fee equal to 50 percent of the room rental, if applicable. Cancellations received within 48 hours of the event start time pay a cancellation fee equal to 100 percent of the room rental, if applicable. All conference room reservation “no shows” are treated as cancellations less than 48 hours before the event.
Room configuration changes made within 24 hours of the event start time may result in a $50 reset fee.
Payment may be made by cash, check, money order or credit card (Visa, MasterCard, American Express, or Discover). Purchase orders are not accepted. Payment may be made by calling 602-212-2201 or in person at the concierge desk.
Smoking Policy
BBB's Campus is a non-smoking campus. Guests are welcome to smoke on the city sidewalks and in the city walkway.
Catering Policy
Any caterer may be contracted to provide menu options for meetings and events. Upon request, the Events Team can provide a list of caterers who have frequently catered at BBB.
Once a caterer is selected, the client agrees to inform BBB of the name and contact information for the caterer. Client must be on site to accept catering delivery. Arrangements should be made for caterers to pick up any equipment or extra food upon completion of the scheduled event. If needed, please schedule extra time prior to your meeting for catering delivery/setup and after your meeting for cleanup. Any caterer needs beyond drop-off/pick-up must be arranged with the Events Team at least two weeks prior to the event, including: prep area, cooking on-site, and parking of vehicle.
Alcohol may be served at BBB under special conditions, only with prior approval from the Events Team, and must be served by a licensed bartender. A copy of the bartender's license is also required.
Meeting Room Policy
The owner of the event is responsible for monitoring the time of the meeting and ensuring the event finishes at the scheduled time. Groups that exceed the scheduled time may be asked to conclude their meeting and may be assessed additional room charges.
Guests need to be considerate of other meetings when using a cell phone inside the building. Guests who need to have an extended conversation should go outside of the building to do so.
Clients holding large events or events that require detailed or unusual set ups will be required to attend a pre-event meeting with the Events Team a minimum of two weeks prior to the event to ensure clients are aware of all policies. At least one person responsible for and who will be attending the event will need to be present at the pre-event meeting.
Signs may only be placed in areas pre-approved by BBB.
The use of glitter and confetti is prohibited. Lit candles and incense are not permitted. Decorations may be placed on sign holders or tables. Taping decorations to walls is prohibited.
If damage occurs in a room and/or there is a loss of equipment, the responsible group/party will be assessed a fee reflective of the cost for replacement/repair.
BBB may charge a setup fee when the needs for any space exceed a standard set or include unusual demands.
All room configuration changes must be received via email at reservations@arizonabbb.org at least 24 hours prior to the start of the event. Room configuration changes made within 24 hours of the event start time may result in a $50 reset fee. A room configuration change is the addition, subtraction or adjustment of furniture in the conference room.
The use of space outside of the conference rooms, including lobbies and hallways, must be approved in advance. This includes the use of space for registration, signage, and catering needs.
All cancellations must be received via email at reservations@bbbcommunity.org. Cancellations received less than one (1) week prior to event date pay a cancellation fee equal to 50 percent of the room rental, where applicable. Cancellations received within 48 hours of the event start time pay a cancellation fee equal to 100 percent of the room rental. All conference room reservation “no shows” are treated as cancellations less than 48 hours before the event.
BBB reserves the right to refuse reservations at its sole discretion and for any reason.
Frequently Asked Questions
How do I reserve a meeting room?
Use our online form here, all requests are responded to within 2-3 business days, with exception to weekends and holidays. Organizations must be in good standing with BBB to reserve a room. You can contact us beforehand to confirm availability at reservations@bbbcommunity.org or at (602) 212-2201.
Is there a fee to reserve a meeting room?
Business Hour Rates* for BBB Accredited Businesses/Non-Profits
Podcast Studio & Yuma: $30 an hour
Mohave, Coconino & Yavapai: $40 an hour
Pinal & Maricopa: $50 an hour
* Monday thru Friday from 9 a.m. - 4 p.m.
Business Hour Rates* for Non-Accredited Businesses
Podcast Studio & Yuma: $40 an hour
Mohave, Coconino & Yavapai: $50 an hour
Pinal & Maricopa: $60 an hour
* Monday thru Friday from 9 a.m. - 4 p.m.
After Hours Rates* for BBB Accredited Businesses/Non-Profits
Podcast Studio & Yuma: $60 an hour
Mohave, Coconino & Yavapai: $80 an hour
Pinal & Maricopa: $100 an hour
* Monday thru Friday before 9 a.m. or after 4 p.m. & anytime Saturday thru Sunday
After Hours Rates* for Non-Accredited Businesses
Podcast Studio & Yuma: $80 an hour
Mohave, Coconino & Yavapai: $100 an hour
Pinal & Maricopa: $120 an hour
* Monday thru Friday before 9 a.m. or after 4 p.m. & anytime Saturday thru Sunday
Please visit our Pricing & Policies page for more details on pricing.
When do I submit payment?
Once a reservation is submitted and availability is confirmed, BBB will send a payment form. Payment is required to secure the room.
Can I see the rooms before I make a reservation request?
Yes, you may contact us directly to schedule a tour at reservations@bbbcommunity.org or at (602) 212-2201.
If I cancel my reservation, can I get a refund?
All cancellations must be received via email at reservations@bbbcommunity.org. Cancellations received less than one (1) week prior to event date pay a cancellation fee equal to 50 percent of the room rental, where applicable. Cancellations received within 48 hours of the event start time pay a cancellation fee equal to 100 percent of the room rental. All conference room reservation “no shows” are treated as cancellations less than 48 hours before the event.
Do you have audiovisual equipment available?
Each room has at least one visual display, either projector or flat panel wall display, which can be connected to your laptop via HDMI. If your laptop cannot be connected via HDMI, please contact us directly to discuss.
Will I be allowed early access to my room to set up?
Because we book multiple groups per day, be sure to reserve any additional time you need for set up or clean up with your original reservation request.
Where do we park?
Parking is limited and based on a first come, first served basis. It is helpful if you carpool or click here to see parking options.
Other questions?
Can’t find your question on this list? We are happy to help. Please contact us at reservations@bbbcommunity.org or at (602) 212-2201 with any concern not addressed here.