Business ProfileforCellular Abroad, Inc.

I have a problem with Cellular Abroad, Inc., **** ** Century ****** Suite ***** *** ******** ** XXXXX. I rented a cellphone from this company to use during a trip to ******* ***** from October **** through the ***** When it arrived at my home, the directions said it could not be tested before leaving the USA. When I got to Venice, it did not workI was not able to call the two numbers I needed to contact and they could not call me. I was left stranded in a wheelchair with two suitcases because of their neglegence. Luckily, I was able to coordinate my transportation and ultimately exit the airport without a rented telephone. I was able to e mail the company from my hotel, and they questioned whether I knew how to use a telephone and then requested the numbers that I was in touch with. They admit that the numbers I needed to call in Italy were correct. However, in spite of the fact that the phone did not work when I needed it, they are disputing my request for a refund. I have filed a complaint with the credit card company, and now I am doing the same with you. Let me know if I should also file one with the district attorney in California. The company insists that the phone worked, but, as I could not test it in the USA, I don't know how they were able to. I have rented phones from this company before to use in Italy, without trouble, and, yes, I know how to use a telephone.