Additional business information
USTech Support will also never ask our customers to download something to cancel any accounts they may have with us. Consumers who have been a victim of this fraud attempt can file complaints directly with the FBI's Internet Crime Complaint Center, www.ic3.gov, IC3 also asks people to report unsuccessful BEC attempts as well. Information from attempts may help establish patterns or identify mule bank accounts.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 150 S Los Robles Ave #400, Pasadena, CA 91101-4675
- Years in Business:
- 14
- Business Started:
- 9/23/2009
- Business Incorporated:
- 4/21/2008
- Accredited Since:
- 8/14/2003
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Mycleanpc.com
- MaxMySpeed
- Cleanpcnow.com
- Business Management
- Morgan Myers, Director, Contact Center Operations
- Contact Information
Principal
- Morgan Myers, Director, Contact Center Operations
Customer Complaints
91 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
194 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Alex S
06/07/2024
![](https://m.bbb.org/prod/ProfileImages/2a994411-d716-4d24-9f6c-0c510c843c60.png?tx=w_46)
USTech Support Response
07/10/2024
We appreciate your input about both the quality of service provided as well as your customer experience when calling us. While our agents do want to make sure you are aware of the different services we offer, we do understand this can be frustrating when you are calling for a specific purpose.
Our records indicate you purchased a monthly USTechSupport LiveTech for 1 Computer and 1 Mobile Device on April 3, 2024. On June 7, 2024, your USTechSupport LiveTech was cancelled per your request.
Reviews like yours go a long way in helping us identify areas to improve our services -thank you for sharing your feedback with us.
If you need further assistance, please contact **************** toll free at*************.
Sincerely,
****************
Contact Center OperationsDirector
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.