Business ProfileforPower Brands Consulting, LLC.

We contacted Power Brands and Spoke to *********************, President of Power Brands and discussed using their services to create a product for us. We paid them an initial deposit of $9,000. We then worked with their Development Team and sent Power Brands our "Home Recipe". The Development Team sent us their version and we were very disappointed and expressed our concerns immediately to the Development Team. We also expressed our concern to *********************, President and we discussed the option to cancel our contract and what our refund amount would be. *********************, President put us in contact with ***************, Project Manager (PM) at Power Brands and he confirmed our refund would be $6,500 which was the $9,000 deposit minus their hours worked. Then ***************, PM informed us that he did not have the authority to issue a refund and required *******************, CEO of Power Brands authorization. From this email on 6/8/23 to 7/26/23 we received zero responses to our 6 emails and multiple phone calls. It was not until we called the Power Brands *********** and threatened to take legal action did we get an email on 7/26/23 from ***************, PM and a text message from *******************, CEO . We spoke to *******************, CEO on 7/26/23 and informed him of our frustrations and that we did not work with Power Brands and that *********************, President (and his wife) had already approved the refund. He informed us that ********************* was actually a Sales Associate with no authority to authorize a refund. Which we confirmed was a lie, and ********************* is President of Power Brands. After our call, *******************, CEO was supposed to respond to us by the end of the week 7/28/23 regarding our refund, which he never did, so we sent *******************, CEO a final email on 8/7/23 and received another out of office email from him (we received a total of 3 out of office emails from *******************, CEO of Power Brands). He then responded to me within a day after receiving his out of office email with an aggressive and threatening email.