Customer Reviewsfor23andMe, Inc.

Sent my sample in and was told that I would have results by 8/13/24. On 8/13 I was told that my sample had been flagged for further testing. That same day I received an email saying test would take an extra 1-3 days. Its been ***************************************************************************************************************************************************** I requested a refund and was denied. Now when I call they ask me to hold on and then they hang up on me. This happened 3 times on 8/27/24. Company refuse to give me a refund but at the same time they are not giving me my results. They wont even give me any information regarding my sample or when I will have results. When you ask for a spy they tell you that the supposed unavailable or on another call. This company collects *********** then refuses to provide results or communicate with you. When you call the corporate office no one answers no matter what time of day you call. I left numerous messages on the corporate number and no one has called me back yet. How is there no one at the corporate. This company is a SCAM.! They get peoples hopes up thinking that they will provide important DNA results when really they are nothing more than a fraud. I do t feel comfortable with a company like this having access to my DNA or anyone elses . I hope something is done about this company as it has caused me it of disappointment , sorrow and anxiety. They need to be shut down immediately as they mean no good to good to anyone. All they do is steal your DNA and steal your money. And their so called customer service is a joke. Everyone there is rude and they say they exact same thing like they are reading from a script.

I recently ordered a DNA test kit for myself and my partner, and we completed them at the same time. Unfortunately, our experience has been a bit frustrating. My partner received her results within the expected timeframe, but I'm still waiting on mine.When I reached out to customer service, I was informed that the tests are not processed in the order they're received, which was surprising. While I understand that there may be various reasons for this, it would have been helpful to know this upfront. The lack of transparency around the processing order has left me feeling a bit anxious about when I'll actually receive my results.Overall, while the process was straightforward and easy to follow, the inconsistency in processing times has dampened my experience. I hope the company can work on improving communication and providing more accurate expectations for their customers in the future.

Just like the below reviews state, their entire business model is about theft and zero customer service. When I first got my DNA analysis back over a year ago, they double charged me. Easy mistake right? NOPE!! NO REFUNDS FOR ANY REASON, they are about stealing any money they can get from you and then shouting NO REFUNDS. Then, as stated by other VICTIMS (not customers), they enroll you into a subscription service that you don't ask for or are not told about until you see if on your credit card. I called the **same day** and, you guessed it, NO REFUNDS!!! I'm currently fighting with my credit card company because at this point, I should have paid $39 for the analysis instead they have collect nearly $200 from me with their "we'll charge you what we want, when we want to and NO REFUNDS!!" Until someone sues them to the end of the earth, they will keep doing it. I have to imagine that the *** discovered he was descended from pirates and decided to run with it. HATE THIS COMPANY WITH EVERY FIBER OF WHO I AM.

My plan was to NOT renew after 2 years with no meaningful family links nor any helpful health information coming in (i.e., no continuing value). Then I noticed a $69 charge on my credit card and realized I had missed an email telling me renewal was coming up (and that the fee had gone from $29 to $69). I called the 23&Me customer support line, explained and asked to cancel (elapsed days since annual renewal about 15). Their answer was essentially, You can cancel, but there's no refund of any amount, because we got you on an auto renewal technicality. I told them to cancel immediately; I'd gotten about 15 days of "value" for the price of a full year. Hey investors, If youre doing subscriber due diligence, better check the list twice. You never know whos being naughty.

DO NOT sign up for the premium membership! They put you on "automatic" renewal without warning, and do not send out a renewal notice either. I tried disputing the $69 price with PayPal the SAME DAY it was charged and have not used the service since then, but yet 23 and me refuses to refund me stating that their fees are "non-refundable." This is an absolute scam of a company. You cannot even get anyone on the phone about this either, because I tried. Stay far away from this trash company!!!!! 0/10 recommend. Go to ancestry instead.

I think this company in responding to customers. I escalated several calls to the escalation **** regarding changing my results. I was provided INC#s and advised the escalation team would contact me. This has been over a month of escalations and still no resolve. I took the test as well as my first cousin. My cousin showed on my result as a 1st cousin but on his results I am identified as his half sister. Based on the percentage of DNA we share we meet the criteria of being half siblings. We are just trying to have both reports reflect the same result. We cant seem to speak with a rep of the escalation **** and the customer service **** continuously forwards the complaint and provides an escalation number but they never call you back. This company is horrible. Go somewhere else for DNA if you want correct results and good customer service.

Membership scam. Charges you for a membership that is non refundable with no warning e-mail.I found out about this charge when PayPal notified me of it. I searched both spam and regular email inboxes and NO renewal notice. In addition finding a cancellation path on website was extremely difficult.

I have been unable to access the functions on their app and website. It keeps prompting me to buy a kit or register a kit. I already had the results. Initially, I was able to access my results but, no longer. Their customer support is non existent. Thinking there is a bit of a scam going on with 23andme. My advice; ********************* on this disservice.

I simply don't understand why they make you give a star in order to give a review. How about a angry face or any emoji that depic how I really feel. How most people feel when they leave a bad review.This company charge me 69 dollars for a membership renewal that I never accepted. I never ever sign for renewal even when they are free because nothing is ever free. That beeb said they refuse to give me my money back, so beware. Use Ancestry DNA they have more honest practice than 23 and me. BE AWARE

This company *****. Their customer service is horrible and not helpful whatsoever. The hold times are completely inaccurate and the callback option isn't even really an option. They've blocked access to raw data which is the entire reason I wanted to use this company to begin with. When I called to see how I can access it they told me that it would he available by the end of the week. The end of the week rolled around and it still wasn't accessible. I called back and they told me it would be pushed back to this week. The lady gave me a hard time when I asked to speak with a supervisor or manager stating they would just tell me the same thing. Steer far away and clear of this company!!!