Business ProfileforRosland Capital LLC

I invested with RC buying lady liberty gold coins. It took 5 weeks, not the 20 days.There was a packing slip included along with the coins, nothing else. I have called 8 times asking for an invoice of exactly what the cost of the gold was and an item by item list of all other costs and fees. Nothing ! On one of their return calls I was asked why would I need that ? Another return call the person wanted to know if I was ready to buy more. Never understood what I was asking. He made no sense. Most requests went unanswered.I need this for my records. This invoice would be required when I would want to sell my gold.I feel they are keeping something from me, avoiding me hoping I will go away. They are hiding something, not being honest. This purchase was almost 20K, not a small sum for me.Does this seem to be an odd request to anyone out there ? When you purchase a car your invoice is pages and pages but at least you know what you are paying for.I want an itemized line by line cost of everything involved in my gold purchase !!!An invoice should be included with each purchase and should be mandatory !!

Rosland prides itself on customer satisfaction and takes all reviews seriously. Our sales representatives and other staff are trained to be responsive to customers and we apologize if that did not occur in this case. Upon receiving this review, Roslands Senior Compliance Officer contacted the customer and followed up on his request, which should resolve the customers concerns.