Business ProfileforFirst American Home Warranty

We use First American for home coverage. We filed a claim on May 9th or 10th to have them contract someone to resolve a problem with our fridge. It has now been two months and it is still not repaired. We are being told to contact the contractor ourselves, but they won't provide updated information. We are being told they can't get in touch with the contracting company for several weeks at a time, but they also cannot provide us with a different contractor, and they need to continue trying to reach them. First American is not providing timely updates nor making a reasonable effort to ensure this is taken care of. We have now been without a fridge since May 7th and have not been provided more information than "the contracting team is trying to handle it, but unfortunately, we cannot get in contact with them." First American will not connect me to anyone but our representative, who keeps telling us the same things over and over. We requested a new contractor on July 2nd. It appears that the contracting company ***'s Appliance Solutions LLC (*******, **) has multiple of the same complaints in conjunction with First American on BBB. I will be filing a complaint against them on their page as well, but they are connected. I am not sure if this is teetering on the line of breach of contract with First American for failure to provide service repair or it impacting our quality of living in a house we own for nine weeks now. The fact that we paid consideration for their specific repair services on May 7th for $85.00 (Confirmation # ********) also binds them to complete the service request, as far as I understand.Our FA contract does limit the scope of their liability some, but it includes only things outside of their control, such as a contractor's delay due to a shortage of materials. However, that is not the case here. We need a new contractor, service repair to be completed, and payment to Tym's prorated for only what he completed, not for this service completion.