Business ProfileforARC Fertility

I reached out to ARC for financial assistance with IVF February/March 2022. At the time, ARC was a recommended by my fertility doctor for financial assistance for building a family. (They are no longer recommended).I questioned if for any reason could I cancel the loan and agreed with their stipulation of the cancel process. In 2022, I had two canceled IVF cycles and we tried IUI which also failed. In 2023, I reached out to the initial ARC representative *********************** and informed I wanted to cancel this loan. *** received the itemized statement from the clinic and she said my clinic was never paid any monies for the package because a start date was not given, however they did utilize some of the lab work for $4364.50. I informed *********************** to pay them what they are owed from the loan and then apply the remainder back onto the loan with ****. This communication occurred 3/27/2023. To this day(5/28/23), I am still paying in a loan in which ARC has not refunded back to Ally. I have reached out several times to *********************** without response. No one is returning my phone calls or emails and Im at a loss of what to do. They have my money and are sitting on it!!!!! Going through IVF is hard enough and now dealing with a company who doesnt care about the families and what they may be going through.I need HELP to get this money applied back to my loan with ************* is bad business!!!!Their policy is the borrower pays ARC a $750 cancel fee, which I paid and have the receipt for, once the provider office submits the information needed to ****** have done everything theyve asked and ** being treated this way.