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Find a Location

Goudy Honda has 1 locations, listed below.

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    Business ProfileforGoudy Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1400 W Main St, Alhambra, CA 91801-1952
    Years in Business:
    65
    Business Started:
    1/1/1959
    Business Started Locally:
    1/1/1959
    Business Incorporated:
    12/1/1958
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of C0364379 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Alhambra Motors, Inc.
    Business Management
    • Mr. Tony Iskandar, Franchise Owner
    • Mr. Michael Deville, General Manager
    Contact Information

    Principal

    • Mr. Tony Iskandar, Franchise Owner

    Customer Contact

    • Mr. Tony Iskandar, Franchise Owner
    • Mr. Michael Deville, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I recently had an issue where all the sensor lights in my car went on telling me the my tires had issues, navigation has issues, auto correction issues, brake issues and there are other notifications on my dash that flash and I cannot remember. I brought this into Goudy Honda of Alhambra **********. After inspection I was told that it was a misfire issue related to a gasket. I also brought in my BCM recall paper to have them update this too. I was quoted $4800 not including the tax and was informed that it would cost $187 for the diagnosis no matter what the circumstance was if the warranty didn't cover the cost. I provided them with my maintenance invoice from what I had going back a few years. I didn't keep them all but had 5 of them in hand but the warranty department claims that eventhough I had the hard copy of the invoices there was never anything submitted formally through either the honda system or carfax so they won't honor my warranty and they denied to cover the cost of the repairs. If this was a gasket and it was engine related I feel it should fall under the warranty regardless if its a 3rd party that changed my oil. This was pretty much all that was done to the car since I bought it in July 2019. I feel that Honda won't honor this because they can use the 3rd party mechanic as an excuse, this shouldn't matter since the failure was a gasket deep inside the engine. I didn't race my car everyday so how would that occur unless its a defect with the car. They sold me a lemon and won't honor the warranty using an excuse. I attached the email communication for your review
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael D

    1 star

    05/15/2024

    Came into Goudy Honda on May 4th for them to check my engine light. I paid $200 for them to diagnose my car and they stated that nothing was found. They test drove my car and kept my car at the dealer for half of the day. The invoice stated that everything was clear and needed no further repairs. Three days later, on May 7th, the engine light appears again. I had to take more time out of my week to come back on May 11th for them to tell me that they found a faulty purge control value. I just dont understand why theyd clear my car and say I needed no further repair then having this new issue show up three days later. What was the point of me paying $200 for them to check and wasting half of my day, just for me to come back the following week?

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