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Business ProfileforLululemon Athletica
Current Alerts For This Business
Pattern of Complaint:
As of November 24 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Product Issue
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Consumer complained that they received poor products.
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The customer stated the product was not up to standards advertised by the business.
Delivery Issues
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The business had issues completing the delivery to the consumer for which no explanation was provided.
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The service/product was not delivered on time or the consumer was not properly notified of delivery.
Refund / Exchange Issues
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Consumers are having trouble receiving their refunds from the company after going through their process.
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The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.
Service Issues
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Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
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Customers expressed payment issues.
Customer Service Issues
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Consumers are experiencing no follow-up or contact from business for a long period of time.
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Products and contracts aren’t explained properly to consumers at initial consultation.
Billing and Collection Issues
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Credit report corrections required due to lack of customer service.
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Lack of understanding on loan products due to improper explanations.
We offered Lululemon Athletica. the opportunity to address the above identified patterns. We did not receive their response.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 400 1818 Cornwall Ave, Vancouver, BC V6J 1C7
- BBB File Opened:
- 12/10/2004
- Years in Business:
- 26
- Business Started:
- 1/3/1998
- Business Started Locally:
- 1/3/1998
- Business Incorporated:
- 1/3/1998
- Type of Entity:
- Corporation
- Business Management
- Chip Wilson, Owner
- Darrell Kopke, General Manager
- Christopher Ng, Business Relations Director
- Calvin McDonald, CEO
- Contact Information
Principal
- Chip Wilson, Owner
- Additional Contact Information
Fax Numbers
- (604) 874-6124Primary Fax
- (604) 874-6124
Customer Complaints
453 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
42 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Shiraz G
11/07/2024
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