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Find a Location

Wondershare Technology Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Wondershare Technology Inc.

      200 4445 Lougheed Hwy Burnaby, BC V5C 0E4

    • Wondershare Technology Inc.

      Ste 3152630 Croydon Dr South Surrey, ON V3s 6t3

    Business ProfileforWondershare Technology Inc.

    Computer Hardware
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:
    As of July 26th, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:

    Billing or Collection issues

    - Consumers complained that they were charged without notification near the end of their trial period
    - Consumers complained that they were unexpectedly charged for services that they did not request or agree to
    - Consumers complained that they were charged despite canceling services


    Product Issues

    - Consumers complained that the products did not work as stated
    - Consumers complained that they had to pay extra to utilize the product fully
    - Consumers complained that the products caused issues on their devices

    Refund / Exchange Issues

    - Consumers complained that their refund requests were denied and that refund policies were not clear
    - Consumers complained that they were given only partial refunds

    Service Issues

    - Consumers complained that after sales support was not provided appropriately

    Customer Service Issues

    - Consumers complained that the business did not respond to email or phone inquiries
     

    We offered Wondershare Technology Inc. the opportunity to address the above identified patterns but we did not receive their response.

    Additional business information

    Additional Info:
    The business provided direct customer support contact number as +86 (755)8666-5000.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    113 complaints closed in last 3 years

    51 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Wondershare Technology Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Wondershare Technology Inc.

        200 4445 Lougheed Hwy Burnaby, BC V5C 0E4

      • Wondershare Technology Inc.

        Ste 3152630 Croydon Dr South Surrey, ON V3s 6t3

      Location of This Business
      200 4445 Lougheed Hwy, Burnaby, BC V5C 0E4
      BBB File Opened:
      8/5/2014
      Years in Business:
      20
      Business Started:
      17/9/2003
      Business Started Locally:
      26/6/2013
      Business Incorporated:
      30/10/2013
      Type of Entity:
      Corporation
      Business Management
      • Taibing Wu, CEO
      Contact Information

      Principal

      • Taibing Wu, CEO
      Additional Contact Information

      Fax Numbers

      • (604) 343-4561
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      113 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/07/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I have used this program few years again with a ******* and it worked great. We upgraded our mom's phone and I tried to back up Viber on an iPhone and restore it but kept running into an error. I reached out and their response time was great but I had to wait over a week for them to get back to me with a resolution. I asked if this new data will be lost on Viber as we need to use it and they did not give me a clear answer. I finally got around to it and backed up the data through Viber as there was not much and went and tried to restore the data. It took some time and once the phone restarted I opened Viber and everything was wiped out and then I was not able to get back into Viber. Their program does not work well with iPhone and I just want my money back. They keep sending me there return policy but their program is not working correctly.
      Read More

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathy T

      1 star

      05/03/2024

      Biggest group of thieves I have ever encountered. They off a 30 day money back guarantee but they DO NOT OFFER IT!! I have been fighting with them since 2.23.2024 same day as I purchased this garbage that I did not want it. I'm sure like everyone else who are working in a position and looking for a certain software to do a particular process. I thought I found it and that with a money back guarantee I was cool but then the website defaulted to their most expensive option (******) then I immediately told them that was a mistake and move me to the lower tier. That never happened and then they say I didn't meet the 7 day notice time to get my money back so I was charged an additional *****, I guess 45 mins post purchase is too soon. Now they say I don't qualify for a refund at all. Along with that since i used my paypal account they used the email associated with that rather than the email I actually entered initially. Thus preventing me from logging in because I wasn't aware that was the case until I started looking for the receipt. The address says **************** but the Paypal dispute goes to a company with Chinese characters. These people are the lowest of life and should not be allowed to operate on the open market!

      Wondershare Technology Inc. Response

      06/03/2024

      I am truly sorry to hear about your negative experience with our refund policy. If a technical issue or a compatibility issue cannot be resolved within 7/30 days after purchase, we will offer a refund. Here is our refund policy for your further reference. ********************************************************* To better address your concerns, our support team will investigate this matter further and then keep you updated soon. Please keep an eye on the email from ******************************************* (ticket number: *******). Thank you!

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