Business ProfileforB.C. Furnace & Air Conditioning Ltd.

My furnace broke on Jan 27/ 2023 night time . I called BC furnace and air conditioning in the morning when i noticed the issue to come in to my house to see if they can resolve the problem. The tech was here only for 20 minutes and he claimed he fixed the issue. No part was changed. He mentioned there was a loose connection that he could fix easily. As soon as he left within one hour we noticed the air blowing from vent is not warm and it is getting cold and furnace has stopped working. I called soon after and requested him to come back to check out the issue. The office said he doesn't have time to come back and they find someone else. No one was available after many calls I made. so they said they will follow up in the morning. I requested to put hold on the transaction until problem resolved. The charged fee was $388. Due to weather conditions (was -6 degrees) being sick with flu as well as my young child who was sick as well , I contacted few more service companies to request to check on my issue . Eventually ***************************** was able to start my furnace temporarily till the required parts get delivered in next coming days. I updated BC furnace to inform them regarding the situation and ask them again for no charge due to not being able to deliver the required Service. This company charged my credit card on Feb 07 for $300 without my permission after asking them few times to cancle the transaction and get their supervisor to talk to me. I am demanding my money back because of their failure to deliver the required service. This is not acceptable to charge a costumer for no service. I am asking your help to follow-up with this issue. Also I called the office on Feb 10 afternoon after I noticed the transaction and mentioned my concerns and the rep on the phone was very rude and he said "do whatever you want" and hung up on me. This is absolutely unacceptable.