Business ProfileforDeluxe for Business

I'm a Realtor I work at a real estate company that has Deluxe as their preferred vendor. For this reason along with my companies promotion I decided to use this company for marketing purposes to market a just SOLD listing. My experience has been horrible so far. I've been trying to process my first order for the last week and 2 day's now. Still NO progress. It took me almost a week for the system to allow me to up load my photo's which should be a fairly simple function. They excuse was they was having problems with their system for almost a WEEK !!! I tired to move pass that since I already wen through all the trouble to make the post card. Only to again run into a yet another problem. I made mention that they had the wrong company information as my mailing address. Okay correct it with the right address. Sorry No we can't do that we have to have a list sent with all the agents updated information updated and sent over to our department to have the entire companies agents Information up dated before we can move forward! I'm like wait WHAT! Why can't you just update the information and process the order? Sorry No we can't do that. I get on the phone call my office to get all this extra information that has nothing to do with me or my order. I call back the same day to get an up date on if  they received the updated information, Rep said yes ! They Claim they now  have to update the system which could take another 24 hours !  At this point I'm paying for a stressful experience. One would think that they would offer some type of compensation for waste so much of my time with NO results  ....NOPE, NO compensation, nothing! I was told to just call back for a status update ,after wasting almost 1 1/2 week of my time with still NO MARKETING material !! This is perhaps the one of the worst experience I've had using a marketing company !!! I wouldn't recommend them. I'm going to try using their competitors. WISE pelican..  HORRIBLE EXPERIENCE!!!