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Find a Location

Cyber Power Systems (USA), Inc. has 1 locations, listed below.

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    Business ProfileforCyber Power Systems (USA), Inc.

    Electrical Power System Backup Systems
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/7/2005

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information CyberPower Systems, Inc, they designs, manufactures and markets a feature-rich line of affordable power protection products and computer accessories, products include: emergency battery backup systems, surge suppressors, device cables, USB hubs as well as a complete line of mobile power protection and USB connectivity products.

    Business Details

    Location of This Business
    4241 12th Ave E Ste 400, Shakopee, MN 55379-2026
    BBB File Opened:
    4/13/1998
    Years in Business:
    26
    Business Started:
    10/1/1997
    Business Started Locally:
    10/1/1997
    Accredited Since:
    6/7/2005
    Type of Entity:
    Corporation
    Alternate Business Name
    • CyberPower Systems (USA), Inc.
    Business Management
    • Madison Rines, Customer Service Manager
    • Sarah Oliver, Vice President of Operations
    Contact Information

    Principal

    • Madison Rines, Customer Service Manager
    • Sarah Oliver, Vice President of Operations

    Customer Contact

    • Shelby Lovett, Claims Manager
    • Holly Batton, Customer Support Manager
    Additional Contact Information

    Fax Numbers

    • (952) 403-0009
      Primary Fax

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a CP1500PFCLDa from MicroCenter during the pandemic. Due to the connect equipment guaranteed it was recommended to be my micro-center employee. In April 2024 this back *** destroyed pretty much everything plugged into it (Tv,PS5, ******** box, ******** switch oled, mesh router and my regular router, modem from my cable company) all after experience some surge through this product . Yes a glitch because nothing else in my domicile was Affected . All outlets work properly but everything plugged into the unit is now useless . And to be told that no faults found but yet it destroyed my electronics with no explanation whatsoever just denies . Refusing to honor equipment guarantee is just tasteless. If no fault is found in the unit then it should be sent back to me so I can have someone else to test my unit, not sending it back for further evaluation Reading these reviews of others it seems to be in cyber power nature to deny people and say no fault found to keep from honoring there warranty. People arent destroying their items for the h*** of it no they purchased a back up battery to protect there items from being damaged. Its easy to deny a person with out providing facts to not return a item after saying its still operational is even more suspicious at the end of the day .
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Spencer B

    1 star

    05/12/2024

    Cyber Power Systems' software tells me that my UPS is a CP1500PFCLCDa. This is incorrect, and I have a CP1350PFCLCDa. I only found this out because I was in need of new batteries for my UPS, which they do not list compatibility for anywhere on their website, so I did not even consider checking. I spent $90 on a replacement because I trusted in their software and website to provide me the correct replacement and I was failed every step of the way, and only found out about the failure after I opened the UPS to replace the batteries. I have no interest in a company that can't even provide proper support on their website for the products they provide.

    Cyber Power Systems (USA), Inc. Response

    05/13/2024

    Hello Spencer, Thank you for your message. We have noticed that there is no record of any previous communication between you and our technical support team. In order to address and resolve any issues you may be experiencing with our website resources, we kindly request that you contact us at (877) 297-6937 to provide us with more information. Please do not hesitate to contact us, and we will be more than happy to assist you with the battery replacement.

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