Business ProfileforSkid Pro

I bought an auger attachment and used it 4 times and the auger rod bent coming out of the gear box. Skid pro would not warranty it……. Terrible customer service!!!! I would definitely not buy from them!!!! They lost thousands in new sales from me!!!!

Originally the worker/operator (**** not *******) called in since he was the one out in the field operating the auger. He called in for parts cost to fix and said they noticed right away when it got bent. He didnt ask anything about warranty until the very end. Our **************** said he didnt know if this would qualify due to it being a force failure in a way the auger was not designed to operate. Customer said I didnt think it would be covered. **** wasnt upset and so the conversation ended. Then the original purchaser of the product (*******) got involved a couple days later, calling in upset we wouldnt cover under warranty. There was no additional information given or explanation of what could have caused the force failure, rather he was just upset it wasnt covered. I can understand that ******* was upset, and empathize w/ the situation, but he wasnt even in the field when it happened, and again gave no further reasons for the failure or why it should have been covered. We do understand the need to have a margin of error built into the equipment to handle unexpected situations in the field and/or unintended forces that can accidentally or unintentionally arise, and we do this on all our attachments to varying degrees, but in over 10 years utilizing this same design, and tens of thousands of auger drives in use across lots of different soil types in the US, this is a product failure we've never seen before. We do greatly care about our customers but also cannot be a viable business if we cover every improper use under warranty. However, we have offered to fix ******** auger below our cost, and are still hoping to reach a resolution with him shortly.