Business ProfileforMatt's Moving, LLC

We hired Matt’s Moving to unload a U-Pack trailer. It took 3 movers 2.5 hours to unload 14 linear ft of a pup trailer, from the street to a 2-story house. We paid $235/hr, plus a $235 “trip charge.” There was a $250 deposit. We tipped $10/hr per mover. We didn’t know the price upfront, only the deposit. In my moving madness, I assumed it would be no pricier than movers in San Francisco. That’s on me for not asking, but also their website doesn’t show pricing, which is unusual. Ultimately, it was very expensive for what they did, especially the “trip fee” that was the same cost as an hour of 3 movers’ time despite them driving 20 minutes and not having to use their truck for moving anything. It cost more than the most expensive local movers in San Francisco ($250/h for 4 movers, $60 trip fee). I asked them to waive the trip fee after I paid, and they took $50 off. On the day of the move, they were on time. I introduced myself and each of them said their name was “Dennis”, which was odd. It struck me as something they all agreed to in order to make it harder to report any one person. They put down runners to protect the floor and carpet, but often walked off of these even after I asked them to not wear shoes on the newly-cleaned carpet. They were kind enough to lend me their razor and tools when I needed to take something apart so that it would fit up some stairs. Generally, their communication made it seem like they’d rather be anywhere else (which is fair, this job sucks, it was just noticeable). The company used SuperMove for inventory, and the system was a mess. I had to talk to several people at the moving office about inventory, and fill out the inventory 3 times, because SuperMove didn’t record it and employees didn’t talk to each other. In the end, they moved the stuff just fine, if much slower than expected. The work they did wasn’t that different from TaskRabbit and I probably won’t use them again just because it was so expensive.

Thank you for taking the time to share your feedback with us. We're glad to hear that our team arrived on time and that they were able to assist you with your move.
We apologize for any confusion regarding the pricing and the trip charge. Our estimates are based on the information provided to us, and without a detailed inventory upfront, we offer a range to account for potential variations. In your case, the actual time fell within the estimated range of 1-3 hours, taking 2.75 hours to complete. The estimate we provided outlined all of this.
Regarding the trip charge, it covers the truck, fuel, and crew labor. We did adjust the trip charge as much as our tariff allows, and we're sorry that it still felt excessive to you.
Our team places floor runners in high-traffic areas to protect your home, and per OSHA regulations, they must wear protective footwear to prevent injuries. We understand the importance of maintaining your clean carpet and apologize if this was not adequately managed.
We also acknowledge your concerns about the SuperMove system and the repeated inventory process. We are working on improving our internal communication and system efficiency to provide a smoother experience for our customers.
Thank you again for your feedback. We take your comments seriously and will use them to improve our services. We hope you will consider giving us another chance in the future.