Customer ReviewsforBlaze Credit Union
24 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Amanda D
1 star04/18/2024
This credit union has gone down hill since the merger. I have been getting hit with courtesy fees for no reason! Today, I got hit with four fees while I had money in my account and I got told that they could not waive those fees. I will be seeking legal action if the manager does not put those fees back. We will also be switching banks as customer service has also gone down hill. I get told over and over again "Our systems haven't changed". Your digital banking is NOT the same.. Never in the last 6 years that I have been a customer have I gotten courtesy fees for transactions that came out while I had plenty of money in my account. I have referred so many friends and family to this credit union and I will be letting every single one of them know the experience I have faced and encourage them to bank else where. This is unacceptable. I no longer trust Blaze Credit Union with my money. Once those fees are put back or if I have to seek legal action because they are not put back, I will be switching banks immediately.Blaze Credit Union Response
05/01/2024
Blaze Credit Union is prohibited from posting detailed account information on a third parties site on any matters pertaining to a consumers account.
A review of the account shows that the fees were charged in accordance with our Personal Terms and Conditions and Consumer Fee Schedule based on the available balance in the account at the time the items were presented for payment.
A credit Union AVP of Relationship & Service Experience spoke with the member on 04/22/2024 and addressed her concerns.Review from Tricia R
1 star04/09/2024
Awful. I do not recommend this bank to anyone! We have been members for 20 years prior to all the mergers, the last year it has gone downhill. Customer service isn't there for the members anymore, loan department can't get paperwork right, they can't even add to submit Gap paperwork correctly making it a long drawn out process. They don't care if you are a customer, they don't take ownership of their own mistakes. It's been an awful experience. You cannot talk to anyone who will own it and do it anytime. Every call is super frustrating, you have to document everything!! I highly suggest bringing your business elsewhere.Blaze Credit Union Response
04/26/2024
Blaze has reached out to the member directly to discuss their experience and provide resolution.Review from Lynde C
1 star03/02/2024
I just spent a whole year working multiple jobs trying to save up money to take my travel companion, my elderly childhood dog, with me on one last big trip before she completely loses her eyesight. I invested a lot of money, time, and energy into this trip and i was finally ready to go.Bad luck struck as we are traveling in a country with corrupt police force. I ran into some of these unfortunate people on my second day in the country, and they proceeded to rob me. I had made the mistake of disclosing this detail to my bank when they had called me to confirm something else that was going on with my account.Since i had now disclosed what had happened to me, wanna know how this bank decided to react? To cancel the only source of money that i had, in a country where i had just been robbed for cash. I pleaded with them several times over the phone asking them not to do it. They were going to leave me stranded. They didnt listen.I was sleeping on a concrete floor for a week. My body hurt every day and i couldnt sleep. I cant afford to take transportation anywhere so i walk several miles a day in 90 degree weather to obtain the basic things that i need. Almost 3 weeks later, my home address still hasnt recieved the new copy. I push another call through to my bank, only to find out THEY NEVER EVEN CREATED A NEW CARD OR SENT IT! Now my financial situation is even more dire.Ive now gone a little over a week of only being able to afford to feed myself something small, once a day. I dont have the energy to walk around the city to get the things i need anymore. Im out of soap. I cant afford clean water. I've been here for a month now. Im out of time. Out of money. This bank literally pushed me into poverty in a foreign country. "To protect me". Highly do not recomend relying on them for anything. They had taken away every safe space that i had. I was told it wasnt personal but yet i felt incredibly violated and utterly failed by a system i thought i could trust.Blaze Credit Union Response
03/25/2024
In situations where the security of the account has knowingly been compromised, Blaze must balance protecting the assets of the member with giving the member access to their funds. On 02/05/2024, Blaze Credit Union received notification alerting us that the members online account access had been breached and new payees were added, which is why we had placed a call to her. Upon speaking with her, she notified us that she had been robbed and stated her debit card was out of her possession for a period of time and possibly compromised. Blaze followed current industry standard procedures placing a hold on the debit card and blocking access to online banking. We worked with the member to provide her access to funds by lifting the hold on her debit card long enough for her to withdraw the daily maximum allowed at an ATM over a two day span. The member stated she had a trusted individual who would be able to send the card to her in ****** if we would send it to the address on file, which we did. The new debit card was sent via ****** Tracking records show it was received at the address on file on 02/22/2024. A review of the account shows the new debit card is currently being used in ****** which leads us to believe the member is accessing her funds.Review from Christine M
1 star02/27/2024
I have never had such a terrible experience. First they did not hold our two checks. Then they held our check for two weeks without telling me. They said that we had to call to have our third check released. Then when I did it still was held. I was charged fees for dishonored checks when the money was in the account. Blaze just denied them my money. Very sad that I opened an account with them.Blaze Credit Union Response
03/01/2024
Thank you for your feedback. When the check was deposited on 02/16/2024, a hold was placed on the funds adhering to Regulation CC, which all financial institutions must follow. The notice that the check was being held and when it would be released was printed on the transaction receipt, which the depositor signed to acknowledge the hold. A copy of the receipt was given to the depositor at the time of the transaction. Under Regulation CC, the reason the check hold was placed until 02/28/2024 was because the account was new with no other relationship(s) with Blaze. A review of your account showed that when you called in on 02/21/2024 regarding this situation, an associate made an exception, releasing the check hold early. In addition, all fees incurred were refunded. We sincerely hope that you continue your relationship with Blaze and give us the opportunity to assist you with your future financial needs.Review from Cris R
1 star02/26/2024
Poor ever since the merger the web site works then doesn't work for days fix the problem before you loose customers me for 1 and my wife Cris and Ladrena RBlaze Credit Union Response
02/27/2024
Thank you for your feedback. We are sorry to hear you are frustrated with your experience at Blaze. Our priority remains to better the lives of our members and provide great service. We apologize for the recent account access issues on digital banking. With our recent merger, we can invest in new technology over the next year and provide a new digital banking experience this fall. We thank you for your ongoing membership and patience during this transition time.Review from Richard and Janet M
5 stars02/24/2024
We have been Hiway Federal Credit Union member for over 30 years. We have always received great customer service and rates.Blaze Credit Union Response
02/26/2024
Dear ******* and *****,Thank you for taking the time to post a review. We are so glad that we are meeting your expectations and thank you for your membership.Review from Marilyn P
5 stars02/13/2024
My husband and I have been with Spire / Blaze for 29 years. We have never had an issue. We were pre-approved for an auto loan on 1/11/24. It took us a month to find the right car. I contacted the gal that pre-approved us. She immediately replied back and said she was no longer with that credit union, but gave me info to contact someone else. Of course it was late on a Saturday, and everything was closed. I submitted everything I could via email. At 8:30 Monday morning I called the number she gave us. Got Jennifer on the phone from Blaze. Within twenty minutes or so, we had the loan documents to sign via email, and within an hour of originally placing the phone call, Jennifer called us back and the check was already printed and waiting for us at the branch! AMAZING CUSTOMER SERVICE! I am not a review person AT ALL, but this was an amazing experience once again! Thank you Jennifer and Blaze!!!!!!!!!Blaze Credit Union Response
02/15/2024
*******, we appreciate you taking the time to recognize the service youve received at Blaze. Thank you for your loyalty and being a member at Blaze, We will be sure to pass your review onto *****.Review from Tanner H
1 star01/13/2024
I was wrongfully charged by a streaming service numerous times resulting in an unknown overdraft, tried to reasonably comply with customer service on the mixup, even got my refund and paid this institution all refunds from the streaming service and they are making me pay off overdrafts that I didn’t even cause! Took them weeks just to get back to me and tell me there is nothing they can do but take me money. Blatant stealing from customers is very frowned upon blaze credit.Blaze Credit Union Response
02/05/2024
The credit union has reached out to the member directly to discuss his experience on two separate occasions. We left message both times asking him to contact us.Review from Carrie R
1 star11/17/2023
Horrible customer service and business practices. They provide you with inaccurate information to submit total loss claims and then hold you accounts hostage due to their own incompetence. Insurance submitted settlement documents via email (which I had been told was their preferred method); however after Hiway claiming they never received. I hand delivered to their St. Paul Office location. Their loan officer, Mr. K. Yang, gave me a whole slew of excuses as to what may have happened with admitting any liability. Some of which include, "their MNIT team filters through their emails and deems what is relevant and what isn't" and "they only except documents via fax". currently have 2 other loans through them which were all handled over email, which completely discredits Mr. Yang's statements. Today 11/17/2023 they have frozen my accounts, so I can't make timely payments on my other loans I have through them, feeling like they are forcing my loans into default, and ruining my credit. I was recently deemed disabled, and find this behavior unethical, disgusting and they need to make this right. A separate complaint has already been filed with the Attorney General's Office on this matter.Blaze Credit Union Response
11/20/2023
Hiway is prohibited from communicating with third parties on any matters pertaining to a consumers account. If you would like to speak with us directly, please, feel free to contact us at your earliest convenience at ************. Thank you.Review from Linda J
1 star11/07/2023
A employee offered me a credit card said my credit was phenomenal and she thought I would be approved because my credit score had dramatically improved. Not sure if that helps her job or her promotion in any way but it gave me a negative hard hit on my credit and I got denied.DO NOT trust them!! They lied!Blaze Credit Union Response
02/05/2024
The *** of Retail Experience has reached out to the member directly to discuss her experience.
Customer Review Rating
Average of 24 Customer Reviews
Contact Information
2025 Larpenteur Ave W
Falcon Heights, MN 55113-5512
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