Reviews
This profile includes reviews for Blaze Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 55 Customer Reviews
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Review fromKay L
Date: 04/29/2025
1 starHave been member for 50+ years, am a 79yr old widow. They would not help me recoup a fraudulent charge of $448 on my account because I found it over 60 days, on my yearly statement of expenses, even tho it was not my expense. Very disappointing!!Review fromMichael E
Date: 04/29/2025
1 starMichael E
Date: 04/29/2025
The merger between Blaze and HFCU has been disastrous for customer service. I have a problem with one of my accounts that they cannot seem to fix They keep asking the same questions over and over though I have answered them many times. They are not reading my replies (it seems). They sure spend money on advertising, but definitely not on customer service. I'm ready for a change even though changing banks is so much work.
Blaze Credit Union
Date: 04/30/2025
The Director of Member Experience directly reached out to the member to resolve his concerns.Review fromTim A
Date: 04/12/2025
1 starTim A
Date: 04/12/2025
The new Bill pay system is terrible. They deduct the money from your account immediately but your biller doesn’t get it for 2-3 days. Seems like a scam to get you to overdraft more often. My account is good but if I was paycheck to paycheck it would add a financial burden.Blaze Credit Union
Date: 04/14/2025
The Director of Member Experience directly reached out to the member to resolve his concerns.Review fromJesse L
Date: 03/06/2025
1 starBlaze is 100% scam I noticed this morning there was a $5 return Mail fee that was being deducted from my account for the last 5 months. I called BLAZE and asked what this was for and when they asked my mailing address and I have told them that i do get my statements at my address the refunded my money pretty quick. I said If i was over drawn they would charge a fee so I expect the same for each time they too my money for NO reason. the manager told me "we don't give out money" i answered back "no you just take it" then she said i was responsible to monitor my account yes but Not from you. So if I am supposed to watch my account i case BLAZE takes my money when they shouldn't why the heck do I put it there. VERY IMCOMPITANT!!! I guess I will be looking for a different Bank.Review fromAly N
Date: 02/13/2025
1 starAly N
Date: 02/13/2025
Possibly the worst experience with banking I have ever had, and it continues. With the merger basically my account has fallen through the cracks in 10 different ways. I regret ever having an account with them, I’m still trying to dig out of the financial hole that they created. Everyone is rude that you speak to, not once have I gotten the same information twice.Blaze Credit Union
Date: 02/18/2025
The Director of Member Experience reached out to the member directly to resolve her concerns.Review fromGao L
Date: 01/30/2025
1 starGao L
Date: 01/30/2025
With the merger from Hiway to Blaze, the customer service and the correct information is not being given out. Called today to cancel the gap because the car was sold. July 2024 we refinanced and bought gap. On their recorded line, the representative asked if we wanted gap, i asked if it worked like other gaps and if we also get our money back when we cancel. The specialist replied that it works just like all other gaps. Today i call because the car has been sold and they advised me that according to the contract i signed, gap cant be cancelled after 60 days of the contract. So know that if you buy their scam of a gap insurance, they will still cover the loan amount even after you sell the car. Shady business dealing.Blaze Credit Union
Date: 02/03/2025
The Director of Member Experience reached out to the member directly to resolve their concerns.Review fromRandall H
Date: 01/21/2025
1 starRandall H
Date: 01/21/2025
With the merger of Spire to Blaze, customer service has been absolutely terrible. I have literally spent 5 hour on the phone a total of 3 times and have gone into a branch office and still cannot get access to my credit card statement. I wish I could understand the person I am speaking to as they do not have english as a first language. Absolutely terrible. Had been a customer of Spire for over 8 years and felt good about the customer service. NOT ANY LONGER. I am leaving too much frustration!Blaze Credit Union
Date: 01/27/2025
The Director of Member Experience reached out to the member directly to resolve his concerns.Review fromChad L
Date: 12/31/2024
1 starChad L
Date: 12/31/2024
Blaze payment processing system is seriously flawed, payments lost in the "mail" as they now mail physical checks instead of electronic payments.Blaze Credit Union
Date: 01/02/2025
The Director of Member Experience reach out to the member directly to resolve his concerns.Review fromKain H
Date: 12/03/2024
1 starI recently attempted to open a business account at Blaze Credit Union, and my experience has been nothing short of frustrating. After meeting with ****** ********* on November 14th, I was assured that the process was simple and that the only remaining step was to register my assumed business name and send the document to him. I filed the document within 15 minutes of leaving and promptly emailed it to the address on his business card. What followed was complete radio silence. Despite leaving multiple voicemails (on November 25th and December 3rd) and calling the Member Experience Center, I did not receive any acknowledgment or follow-up from Mr. *********. When the Member Experience team finally reached him today, I was told he claimed to have called me -- yet I received no missed calls, voicemails, or email responses. This level of negligence and disregard for a potential customer's time is unacceptable. Opening a simple bank account as a sole proprietor should not be this difficult. The lack of communication and follow-through suggests a deeper issue with customer service at this branch, which is further reflected in the numerous negative reviews it has received over the past year. I'm extremely disappointed and will be taking my business elsewhere. I hope this review serves as a wake-up call for Blaze Credit Union to reevaluate their practices and prioritize customer satisfaction.Review fromAJ S
Date: 11/16/2024
1 starAJ S
Date: 11/16/2024
The new system is holding my funds, losing my funds, not counting properly, overcharging overdrafts etc. this institution has declined since the merger and if the new system isn’t switched back or fixed, I will be closing my accounts indefinitely. Something is shady with this bank since the merger and as a customer, your funds are not safe here.Blaze Credit Union
Date: 11/18/2024
The Director of Member Experience reached out to the member directly to resolve his concerns.
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