Additional business information
2012 Integrity Awards Winner
2009 Integrity Awards Winner
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 6500 Carlson Dr, Eden Prairie, MN 55346-1729
- BBB File Opened:
- 1/30/2002
- Years in Business:
- 29
- Business Started:
- 3/1/1995
- Business Started Locally:
- 3/1/1995
- Business Incorporated:
- 10/7/1999
- Accredited Since:
- 1/30/1999
- Licensing Information:
- Residential Remodelers License BC752041
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 7:30 AM - 4:30 PM
- T:
- 7:30 AM - 4:30 PM
- W:
- 7:30 AM - 4:30 PM
- Th:
- 7:30 AM - 4:30 PM
- F:
- 7:30 AM - 4:30 PM
- Business Management
- Terry Stamman, Senior Sales Representative
- Summer Stieglbauer, Marketing Manager
- Contact Information
Principal
- Terry Stamman, Senior Sales Representative
Customer Contact
- Summer Stieglbauer, Marketing Manager
- Additional Contact Information
Email Addresses
- Sales
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Vicky S
3 stars03/12/2024
Twin Cities Siding and Roofing Response
03/14/2024
We want to extend our deepest apologies for the dissatisfaction you experienced with your recent project. As a company, our primary objective is to ensure that every task is completed to the highest standards, and falling short of this goal is truly disheartening.
Allow us to address each of your concerns individually:
Regarding the crew size fluctuation during the project, while it's not uncommon for us to adjust personnel for efficiency, I understand your reservations. In hindsight, a more deliberate consideration of crew size upfront would have likely yielded better results. As for material pickup delays, we have investigated the timeline and will engage in discussions with our suppliers to expedite future delivery and pick-up timelines.
The issues with the metal window wraps were attributed to a lack of previous structural support and inadequate care during installation. To rectify this, we committed to replacing all damaged wraps at no additional cost to you. We pride ourselves on being mindful of existing structures during our work, and we acknowledge that this oversight was unacceptable.
While we are happy that our paint crew was able to address your concerns, we regret that you felt compelled to undertake any cleanup efforts yourself.
Regarding the unconventional practice of leaving rollers in paint cans, this was done with good intentions to prevent drying out and streamline cleanup. However, we acknowledge the need for clearer communication about such practices in the future.
We take full accountability for the delays in inspection completion and final paperwork. We've already implemented procedural changes to expedite these processes, recognizing their importance to both you and regulatory requirements. Additionally, we understand your disappointment in not meeting the high standards we strive for. Rest assured, we're committed to addressing this shortfall and reaffirming our commitment to excellence.
Your concerns are not taken lightly, and we want to assure you that they have been heard and validated. This experience serves as a valuable learning opportunity for us to improve our practices, and we sincerely apologize for the inconvenience and frustration it has caused.
Thank you for bringing these matters to our attention, and please know that we are dedicated to earning back your trust and satisfaction.
Warm regards,
************
Project Manager
Twin Cities Siding Professionals
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