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          Find a Location

          Keesler Federal Credit Union has 39 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Keesler Federal Credit Union

              13083 Seaway Rd Ste B Gulfport, MS 39503-4607

              BBB Accredited Business

            • Keesler Federal Credit Union

              2602 Pass Rd Biloxi, MS 39531-2728

              BBB Accredited Business

            • Keesler Federal Credit Union

              1338 Gause Blvd Slidell, LA 70458-3040

              BBB Accredited Business

            • Keesler Federal Credit Union

              600 Larcher Blvd Bldg 1401 Keesler Air Force Base Biloxi, MS 39534

              BBB Accredited Business

            • Keesler Federal Credit Union

              107 Galaxy Street Bldg 7503 Keesler Air Force Base Biloxi, MS 39534

              BBB Accredited Business

            Business ProfileKeesler Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            13083 Seaway Rd Ste B

            Gulfport, MS 39503-4607

            Visit Website
            Email this Business
            (228) 385-5500

            Customer Reviews

            1.36/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            37 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/10/2016

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Keesler Federal Credit Union has 39 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Keesler Federal Credit Union

                13083 Seaway Rd Ste B Gulfport, MS 39503-4607

                BBB Accredited Business

              • Keesler Federal Credit Union

                2602 Pass Rd Biloxi, MS 39531-2728

                BBB Accredited Business

              • Keesler Federal Credit Union

                1338 Gause Blvd Slidell, LA 70458-3040

                BBB Accredited Business

              • Keesler Federal Credit Union

                600 Larcher Blvd Bldg 1401 Keesler Air Force Base Biloxi, MS 39534

                BBB Accredited Business

              • Keesler Federal Credit Union

                107 Galaxy Street Bldg 7503 Keesler Air Force Base Biloxi, MS 39534

                BBB Accredited Business
              Location of This Business
              13083 Seaway Rd Ste B, Gulfport, MS 39503-4607
              Email this Business
              BBB File Opened:
              1/28/1997
              Years in Business:
              77
              Business Started:
              1/1/1947
              Accredited Since:
              6/10/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 5561 for this business, issued by National Credit Union Administration

              These agencies may include:

              National Credit Union Administration

              1775 Duke Street

              Alexandria VA 22314

              (703) 518-6300

              http://www.ncua.gov

              Business Management
              • Mr. Andy Swoger, President/CEO
              • Ms. Mary Cowand, Digital Marketing Manager
              • Ms. Sharon Keller, Marketing Coordinator
              • Ms. Sylvia Pinegar, Digital Marketing Specialist
              • Ms. Tiffany Maimone, Digital Development Specialist I
              • Ms. Sylvia Hanes, Social Media Strategist
              • Ms. Michele Rabalais, Director of Corporate Sponsorships
              Contact Information

              Principal

              • Mr. Andy Swoger, President/CEO
              • Ms. Mary Cowand, Digital Marketing Manager
              • Ms. Sylvia Hanes, Social Media Strategist

              Customer Contact

              • Ms. Mary Cowand, Digital Marketing Manager
              • Ms. Sylvia Hanes, Social Media Strategist
              Additional Contact Information

              Fax Numbers

              • (228) 385-4373
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              37 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/14/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I have been using this Bank for the last few years, out of the 4 banks I use, this bank has the worst app especially when it comes to transactions. They make you schedule a transaction but it never transfers on time in comparison to other banking apps which are almost instantaneous. Recent Example --> Transaction set on Sunday for Monday, didn't transfer until Wednesday. On Tuesday, I noticed nothing happened so I went to duplicate the same transaction for Wednesday. On Wednesday nothing was processed so I made an effort one more time for Thursday and then on Thursday all 3 transactions got processed causing my other bank to charge me for overdrawing. Now Friday and being overdrawn due to Keesler banking app, I had to try and recoup 2 of the 3 transactions back into my other bank. And of course its gets instantly taken out of my Keesler app but is not transferred over like it should be. After reading the customer reviews below, its seems like ********************** is notorious for this and the person leaving the reviews just rewrites the same "solution" without presenting this problem to the app developer to fix this bug. As someone who has used this app for over 4 years, I can confirm the freezes and transaction problems. Im sure they get over on elderly people who are not tech savvy with these transaction problems. Beware!
              Read More
              Read 36 More Complaints

              Customer Reviews

              25 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Steve S

              05/20/2024

              I’ve been with Keesler for about nine years Multiple loans I have never been late on not one payment. my credit score is mid eight hundreds. I take it serious when it comes to my credit score. My wife and I didn’t realize that we did not pay the loan and when we did, we paid it immediately. we paid it on the 15th, 30 days would’ve been on the 18th, on their website. We thought it would be OK and it would not go against our credit but since it did not post on their website until the 19th, they marked it on our credit which dropped my credit score significantly, I called and asked them to take it off and they would not. They were very rude. Very disrespectful. I will no longer be doing business with Keesler. I’m paying off my loans with them ASAP and no longer do business with them. I will be going with my other credit union, which is Louisiana Federal. Now we have to hide an attorney to fight this

              Keesler Federal Credit Union Response

              05/21/2024

              We appreciate your many years of membership and on-time payments. While we wish to do everything we can to support our members, we have an obligation to the credit bureaus to report accurately. We did research this transaction, and there is a notation that the member was made aware of the 3 business day processing period, which is why this fell outside of 30 days. We will be speaking with the representatives who handled your call to review the interaction and impress upon them the importance of respectful service
              Read 24 More Customer Reviews

              Local BBB

              BBB Serving Mississippi

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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