Business ProfileforBeyond, Inc.

I ordered an outdoor coffee table from them, when it arrived the item was damaged. I called ***************************** service and they agreed to send a replacement. The replacement arrived and it was damaged as well, I again called ***************************** service and since the table was now back ordered they could not send a replacement. Instead they offered me a partial refund to keep one of the damaged items which I accepted. They then sent me an RMA and *** tracking number and scheduled *** to pick up the item. The next day 5/28/2024 *** came picked up the item and gave me a receipt. Then on 7/8/24 they charged my card stating that they did not receive the return. I called ***************************** service who said they had no record of *** picking up the item, so I would need the pick up receipt and they would give me a refund. I provided them the receipt I was given as well as the tracking number and ring video footage of *** picking up the item. ***************************** service then said it was not enough proof since they still have not received the item. The next ***************************** service agent said, I see the item was picked up but that they need to file a claim with their partner (whoever that is) and that they would help and asked I provide my phone number and email address. When I sent it to them they changed their story again and said they could not refund me until they receive the item (it has not moved since 5/28). I have called multiple times and they promised a supervisor would call me back which has never happened. I have emailed multiple times and every ***************************** service agent tells me a different story. There is no way to get a clear answer or resolution with them as it keeps going around in circles. They stole my money for item I returned to them and refuse to help. Do not ever order anything from this company!