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Find a Location

Twigby has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Twigby

      1418 Kensington Square Ct Bldg B Murfreesboro, TN 37130-6938

      BBB Accredited Business

    Business ProfileforTwigby

    Cell Phone Supplies
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/6/2016

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers the following services:
    Cell Phone Services & Supplies

    Business Details

    Location of This Business
    1418 Kensington Square Ct Bldg B, Murfreesboro, TN 37130-6938
    BBB File Opened:
    11/1/2016
    Years in Business:
    13
    Business Started:
    11/22/2010
    Business Started Locally:
    1/1/2015
    Business Incorporated:
    2/26/2009
    Accredited Since:
    12/6/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • STX Group LLC
    Business Management
    • Mr. Matt Owens, Vice President of Marketing
    Contact Information

    Principal

    • Mr. Michael Beehn, CEO

    Customer Contact

    • Mr. Matt Owens, Vice President of Marketing
    • Mr. Michael Beehn, CEO

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I starte cellular service with twigby and was very happy with setvices provided, for about the first 25 days. Then it began. The assault on the customer from the contracted vendor. First the emails claiming that my data was half used up the the throttleing to a level not even capable of connecting to the internet. So i begin to log on and off times only to discover not only are they deducting data and not giving any explanation but theyre making up usage completely. At times even when my phone is completely offline powered down they are claiming usage. This not only unethical but also fraud. Also they sent me a message claiming data used up and throttled me back and for two days couldnt even contact them until i was forced to pay up and after adding more data i checked the balance and the record showed a bal of the additional 3 gb added plus a remaining amount due to the fact i had not used all my alotted amount of data. Upon calling and informing the customer service agent of these issues i was only met with denials of any wrongdoing on behalf of the vendor and again told my acct was out of data. An attempt was again made to extort pymt without even hearing my side. I have documented balances logged on and off times and even screenshots of their actions and even informed their agent the reason for my call was to remedy this so please dont either lie or not be helpful. Well u know what that got me. So now im here. Any help is welcome and apreciated. Thank you.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tammy F

    5 stars

    11/22/2022

    I have been a twigby customer for over a year. They use *******. I had ******* before. Much better reception and at a better price. I was able to get phones for my whole family and still pay less than I was with tmobile for only two. I also like knowing we have the best network and it shows. Reading the low reviews below, I guessing mostly user error. Have not had one problema and I tell me friends as well.

    Local BBB

    BBB of Middle Tennessee

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