Additional business information
For Consumers who believe they don't owe the debt: contact the creditor in writing and send a copy to the debt collection agency with a letter telling them not to contact you.
For Consumers who owe the debt: If you do owe the money or part of it, contact the creditor to arrange for payment.
For more information regarding the Fair Debt Collection Practices Act, click here: http://business.ftc.gov/documents/fair-debt-collection-practices-act
Credit Card, Debit Card, ACH, Check
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 304 Northcreek Blvd, Goodlettsville, TN 37072-2096
- BBB File Opened:
- 7/6/1990
- Years in Business:
- 36
- Business Started:
- 6/27/1988
- Business Incorporated:
- 6/8/1988
- Accredited Since:
- 7/18/1996
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- ACSI
- Hours of Operation
Primary
- M:
- 8:00 AM - 7:00 PM
- T:
- 8:00 AM - 7:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 7:00 PM
- F:
- 8:00 AM - 3:00 PM
- Business Management
- Mr. Eric Burgos, Director of Compliance
- Contact Information
Principal
- Mr. Eric Burgos, Director of Compliance
Customer Contact
- Mr. Richard Blair, President
- Mr. Robert Duffy, CEO
- Mr. Eric Burgos, Director of Compliance
- Ms. Brandie Parrish, Compliance Analyst
- Additional Contact Information
Phone Numbers
- (615) 361-8809Other Phone
- (800) 445-1736Other Phone
- (615) 361-8809
Customer Complaints
21 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Allison H
03/07/2022
![](https://m.bbb.org/prod/ProfileImages/2022/f76d0d91-c619-424f-b370-ebe587508f86.png?tx=w_46)
Automated Collection Services, Inc. Response
03/07/2022
Please feel free to give us a call at 800-467-2316 to speak with a manager. Thank you.
![](https://m.bbb.org/prod/ProfileImages/2022/f76d0d91-c619-424f-b370-ebe587508f86.png?tx=w_46)
Customer Response
03/08/2022
This company needs to be evaluated to the fullest because as a consumer that paid $1700 on Friday, March 4th and still can't access a receipt to prove this payment, is an issue. I believe my consumer rights have been violated.
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