Business ProfileforSewing Parts Online

I ordered 2 items from Sewing Parts Online (SPO) on 3/17/2024 w/free shipping and rec'd the Quilters Select Rotary Cutter on 3/20 opened on 3/22 to find it defective. I immediately emailed SPO & let them know the black blade guard is loose & freely moves side to side even in the locked position. The blade itself is not seated flush within the guard & exposed edge creates a hazard. No responnse & emailed again days later & again explained w/photos. *** said the blade is supposed to be loose. No-never on a rotary cutter that is made to slice 6 layers of fabric. The guard should ONLY move side to side when the button is pressed & the switch on the back is slid side to side to allow for left or right hand users. I researched prior to purchase. Releasing the button is a safety feature that locks the unit while cutting. *** never addressed the raised blade issue. On 3/28 SPO emailed me they were reaching out to their supplier to see if the guard could be tightened-admission it could be loose. I should not be expected to tamper with defects & risk injury & then assume responsibility for the outcome. Several emails later, their last resolution is to return the item using their RMA to become eligible for a refund; have their technician inspect the item (Im a seasoned quilter & have used several rotary cutters to know when one is defective & unsafe); if at their discretion it's found defective, they'll issue a replacement at my shipping expense; if at their discretion it's not found defective, they'll issue a refund for the price pd, minus a 10% restocking fee. Did I get a restocked defective item? and minus the cost of the initial free shipping fee from any discretionary refund; and will deduct the cost of the pre-paid label. (?) I hope readers will learn from their unethical business **************** elsewhere. SPO makes it IMPOSSIBLE to return anything to them as they fail to acknowledge responsibility. The phony boilerplate responses & endless emails amount to nothing.