26 Customer Reviews
Review from GL
5 stars01/25/2024
I've used Royalty Roofing several times and they go above and beyond in Professionalism, Communication, Workmanship, Knowledge, and Service.Review from Meghan H.
5 stars05/03/2023
We've been working with Royalty Roofing for 5+ years on roof repair, roof replacement, exterior painting, siding replacement from storm damage as well as woodpecker damage, fence & play-set staining, and gutter repair. Not only do they stand by their work, but they are fairly and affordably priced, honest, and incredibly timely and efficient. They listen to every concern and communicate clearly what to expect pricing to be before the work begins, when to expect the work to be done, and what is under vs outside of any applicable warranty. Everyone we've worked from their office to installation crews over the years have been professional, kind, and thoughtful. Royalty is a great choice if you expect timely and clear communication, and a company that stands behind their work.Review from RENEE
4 stars04/02/2023
Royalty Roofing put in a larger window in my family room. The quality of the window and finished work is very good. I love my new window! The Company Rep was very helpful and he made up for the on-site foreman's attitude. I did not expect friendly conversation, but to have the crew just leave the job without saying that they were done, was not good. There were small things that did not get finished. The Royalty Rep was quick to complete these items and I am quite pleased with my new window.Review from David K
5 stars01/24/2023
Royalty Roofing did an excellent job replacing roofs on our home, rental properties, and business. Their knowledge and craftsmanship were very much appreciated. When there were material or delivery issues, they informed us and advised accordingly going forward. Nick, Sean, and Jeremy worked with us through the following phases: estimate with insurance company, selection of material, and follow-up with insurance company for supplemental adjustments. I have highly recommended Royalty Roofing to several neighbors and friends. Royalty Roofing is the best in the Midwest. David and CaroleReview from Karen J
2 stars12/10/2022
Saleman Sean will 'sell' you what you want to hear. I was told that the sub-contractors would be supervised by Sean from the beginning; drop off of materials and continued check-ins through the roofing and gutter process. This did not happen. Shingles were delivered that were damaged and out dated and not suitable to be used. Sean was not present at delivery time as promised.
Unfortunately the company's sub- contractor have little concern for damages they incurred on my property, tried to falsify work that was not done or completed- Roof vent and chimney flashing was not installed ; I noticed this the day after sub-contractor left. They didn't say they were coming back; nothing was said.
Gutter crew came when it was getting dark outside and rushed through the job; left nails around the property.
Overall Rpyalty lacked in customer service and satisfaction. I would not recommend to my friends.Review from ED R.
5 stars12/07/2022
Royality Roofing did an outstanding joy this summer after the June hail storm. They were professional, courteous, and easy to work with. They took care of all the needed repairs, from working with the insurance company and any needed sub contractors. Would highly recommend them!!
Royalty Roofing & Renovations Response
12/07/2022
Thank you so much Ed. We appreciate your business and the opportunity to serve you! If you need anything at all, please let us know. Happy Holidays!Review from Kathy H.
5 stars12/05/2022
Royalty Roofing was a class act from the first phone call. Mason ******** made the entire experience easy. He worked endlessly with the insurance company providing additional photos and information at every turn. I received outstanding, professional customer service with Mason and all staff with every encounter. Each step was explained and completion schedule on time. Even after it became apparent after tear off that new wood was needed, the crew finished the same day. Thank Mason and staff for an exceptional experience.Review from Tina V.
5 stars11/05/2022
This company was amazing. Honestly, they deserve 10 stars not 5.Royalty Roofing & Renovations Response
11/07/2022
Thank you so much Tina! We truly appreciate your business! If you need anything, please let us know. Have a great day!Review from Paul F.
5 stars11/03/2022
Excellent professional service from start to finish!! Owner responded immediately to all communications !!Royalty Roofing & Renovations Response
11/03/2022
Paul,
Thank you for the opportunity to be of service. We appreciate the business and hope you have a wonderful holiday seasonReview from Charles
5 stars10/15/2022
Very Satisfied some of the best customer service if have seen that's saying something IAM 65Years old. Nick was there start to finish Thanks AgainRoyalty Roofing & Renovations Response
10/17/2022
Good morning,
Thank for taking the time to leave a review. We greatly appreciate the opportunity to assist you. If there's anything we can do in the future please let us know. Thanks again
Customer Review Rating
Average of 26 Customer Reviews
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