Customer ReviewsforAchieve Test Prep
273 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Francis V
5 stars04/12/2024
*********** is great. Quickly called, straight to the point and trying to resolve an issue. Follow-up call scheduled as well.Achieve Test Prep Response
04/15/2024
We appreciate you taking the time to leave us feedback. At Achieve we value all our customers and we strive to offer exceptional customer service constantly. We are delighted to learn that *********** is doing a good job in making your educational journey a success. He will be happy to hear this encouraging feedback for you.Kindly reach out to us for any assistance regarding the program. *************************!Review from Diane W
5 stars04/11/2024
*************************** IA an excellent advisor. He is patient, caring and knowledable.. I would recommend him very highly.Achieve Test Prep Response
04/12/2024
Thank you for taking the time to share your feedback! It's truly rewarding to hear that you found ********'s guidance helpful and valuable. We strive to provide the best possible support to all our clients, and we are glad to know that ******** has made a positive difference for you.If you ever need further assistance or have any questions, don't hesitate to reach out. Thank you for learning with Achieve.Review from Shaniece L
5 stars04/08/2024
Ifeoma Ezema Was very amazing. And very helpful. She made me feel comfortable that if I need anything I can come to her. And I am thankful for that.Achieve Test Prep Response
04/08/2024
Thank you Shaniece, we appreciate you taking the time to leave us feedback. At Achieve we value all our customers and we strive to offer exceptional customer service constantly. We are delighted to learn that Ifeoma is doing a good job in making your educational journey a success. She will be happy to hear this encouraging feedback for you. Kindly reach out to us for any assistance regarding the program. We are happy to serve you!Review from Shelly R
1 star04/05/2024
I wish they had 0 star because thats what I would give this organization. If you try to leave after 24 hours they will give you an agreement to sign saying that you owe them $5000 or more. Even if you didnt attend a class or take out a loan they will still do this to you.Achieve Test Prep Response
04/08/2024
It is disappointing to see you posted a review like this after speaking to your customer success manager who offered you way over 70% reduction of your total Obligation as a show of good faith. You signed the cancellation agreement and once you are done with payments of the amount agreed upon, we will close your account. We want our customers to succeed at Achieve but it does take hard work and dedication. I am truly sorry you felt this way even after we thoroughly explained our cancellation policy, that is stated in our terms and conditions that is shared to all our customers during enrollment. If you have any further questions or concerns, we would be happy to take your call at 888.600.3640 or email [email protected]Review from Reese C
5 stars04/01/2024
*** is very helpful and always knows the answers to the questions I ask him!Achieve Test Prep Response
04/02/2024
We appreciate you taking the time to leave us feedback. At Achieve we value all our customers and we strive to offer exceptional customer service constantly. We are delighted to learn that *** is doing a good job in making your educational journey a success. He will be happy to hear this encouraging feedback for you.Kindly reach out to us for any assistance regarding the program. *************************!Review from Mercedes T M
5 stars03/27/2024
They have been very helpful and supporting. I am looking to complete my courses with them.Achieve Test Prep Response
03/28/2024
Thank you ******** for providing your feedback.Ensuring customer satisfaction is our utmost priority, and we take pride in our efficient and professional communication. We're glad to hear that you've been enjoying your experience with us, and we're confident that our team will continue to offer the support necessary for your educational success.If you ever have any requests or concerns, please don't hesitate to reach out; we're here to assist. Thank you for choosing Achieve as your partner in learning!Review from Terrian K
1 star03/26/2024
I think they are misleading I was told the school I was attending ******* University required me to take World Religion, but upon enrolling in the school the advisor stated World Religion was not required for their nursing program, in the beginning Achieve was not truthful they told me I would receive credit for the class in fact they are not an accredited pre prep organization.I asked the adviser at ******* have they ever heard of receiving credit from Achieve Prep , she stated no.Also they wanted me to take Psychology childhood to adult I thought I hadn't taken it but lookin at my transcripts I found I took the class I tried to send my transcript 5 times they stated they never received them and tried to get me to take the class anyway I told them no the week before class started and take me out of the class.Then I told them just refund my money for everything I don't need the classes and I will get my true classes from ******* University which I have start enrolling And their till trying to make me pay $1000 dollars for a class I don't need.I did not take the final test, I feel I wasted 5 weeks and no credit.I hope you can resolve this for me because their not right wanting to take peoples hard earned money and your getting nothing in return.Than You.Achieve Test Prep Response
03/27/2024
Thank you so much for taking the time to express your concerns.Upon taking a keen look on your account, you enrolled with us on 01/18/2024 for five courses. On several occasions, you have attempted to send us your transcripts for a review but unfortunately the emails we got from you had no attachment of the transcript, we even offered you alternative emails to no success. You then requested to withdraw from the program on 03/18/2024, you said that you had spoken to an advisor from ******* university and you wanted to be sure if they have an online program, the account specialist you were speaking to, did a conference call with you and the customer service agent for ******* university which they confirmed that they indeed do have an online program. As for the World religions course, it is important to understand that ******* university has a humanities requirement and that is the reason why we offered the course to fulfil this requirement. We understand that accreditation is very important, and that is why we only work with accredited colleges and universities. Achieve is a test preparation company, we are here to guide you through the credit by exam process and prepare you to test out of some of the required courses or pass your entrance and licensing exams. Once you pass your CLEP or DSST exams at the testing center, you will receive the college equivalent credit transferrable to your College or University program. ******* university accepts these credits. Our role is to help you get your degree faster, at a lower cost.Our standard enrollment process applies to all of our programs. Once the terms and conditions have been discussed and agreed upon, the customer has 24 additional hours to review the agreement and cancel the program for a full refund. If the a request to withdraw is made after the 24-hour window, the agreement outlines the obligation amount due based on the number of courses the customer has participated in or completed.We hope this helps further your understanding of our policies and we look forward to reaching an amicable solution for your concerns.Review from EMANUELLA J
5 stars03/21/2024
So, I like to give a special thanks you ********************* and Achieve for the warm welcome. I am excited to start this journey, and what is to come. I give everything from the customer service and to the direct person to person interaction a 5 out of 5. I will be back after the process, for an update on my whole experience with everything from the advisor to the courses and how my test experience went. Lastly, I am hoping that this will help me the way they seem right now. In my opinon at the moment I recommend ACIHEVE TO EVERYONE even if you just need tutoring its available. There are lots of options, CHECK'EM OUT!!Achieve Test Prep Response
03/25/2024
Welcome aboard, *********! Thank you for providing your feedback. Our experienced team is committed to addressing any concerns you may have as a customer. We're delighted to hear that you had a positive experience with *****, and we will definitely pass on your feedback to him. Ensuring customer satisfaction is our utmost priority, and we take pride in our efficient and professional communication. We are excited to accompany you on your educational journey and provide support until you reach your goals. If you require any further assistance, please feel free to reach out to us. We are here to help!Review from Christianah A
1 star03/19/2024
Tell me why they don't talk about their terms and conditions of having 24hrs to cancel. They wanna charge you for classes you never started and it's so difficult to unenroll but it's easy to enroll. Very shady.Scam! Scam!! Scam!!!Achieve Test Prep Response
03/20/2024
Thank you for taking the time to express your concerns. We value customer feedback and strive to provide you with an excellent customer experience.We take all complaints and concerns very seriously. We believe in providing accurate and up to date information so our customers can make an informed decision. After receiving your review, we conducted an investigation and we found out that the cancellation policy was discussed twice during your enrollment. We do understand that sometimes one can miss out on important information and that is why we provide all our customers with a copy of the terms and conditions and are granted 24 hours to withdraw with no obligation and eligible for a full refund incase they have a change of heart.We still want you to find value in your program with Achieve, as we are here to support you. We would like to discuss this with you further at your most convenient to reach a solution.Review from Cynthia R
5 stars03/19/2024
I personally find success with it. I like the flexibility of doing everything in my own time and NOT needing to show up to a classroom for an entire semester for one subject. It isn't for everyone though. If you aren't a "self-learner" (reading material on your own and taking the practice test etc) in ADDITION to the online instruction, then it probably isn't for you.Achieve Test Prep Response
03/20/2024
Thank you for taking the time to share your experience with Achieve.Achieves fast-track program combines the effectiveness of real classroom learning with the speed of credit-by-examination. We are delighted to hear that you've been enjoying your experience with us, and we're confident that our team will continue to offer the support necessary for your educational success.If you ever have any requests or concerns, please don't hesitate to reach out; we're here to assist. Thank you for choosing Achieve as your partner in learning!
Customer Review Rating
Average of 273 Customer Reviews
Contact Information
525 Route 73 North
Ste 104
Marlton, NJ 08053
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 8:00 AM - 8:00 PM |
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TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
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