Business ProfileforUnbeatable Sale.com, Inc.

Unbeatablesales.com or "Unbelievable" to be more accurate. I have been in a dispute with this company for the past week. I have contacted customer service 4-5 times seeking resolution of a dispute centered around a false advertisement and a delivery of item missing more than half the advertised (&necessary) pieces for installation. This dispute involves a spare tire carrier purchased for installation on a Jeep Wrangler. Everything from the ad photo to the ad description was misleading (The AD is still unchanged to date). This item was advertised as: Pivot HD Tire Carrier for 2018-2020 Wrangler JL. What I received was a hinge, no hardware, no pivot tire carrier, nothing else as seen in the ad photo. My initial query to customer service was where is box #2. Was informed this was all they were sending. Second query was with less than half of the components and no hardware, will the price be adjusted to reflect what was actually sent, unfortunately no but I could get a complimentary 15% adjustment. At this point, I am slipping further and further on my installation schedule. I simply want what was advertised (photo, description) or a price adjustment to reflect what was sent to me. Feeling the classic "bait and switch" here. I even contacted the manufacturer of this item, they were quite baffled that only the hinge was sent. According to Smittybilt, this item is packaged and sold only as a complete unit with all the required components for installation. How and why I only received a fractional unit is questionable and as stated "unbelievable". I have rejected both the 15% adjustment and return for refund options. I refuse to be set back any further with my install schedule. Either refund or reasonably price adjust and let me get on with my project, and please correct the advertisement. This IS NOT a HD Pivot Tire Carrier, and this IS NOT what is shown in photo. This is only one piece of a much larger kit. False Advertising.