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Find a Location

Petro Home Services has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Petro Home Services

      40 Cragwood Rd Ste D South Plainfield, NJ 07080-2440

    • Petro Home Services

      94 Dell Avenue Kenvil, NJ 07847

    • Petro Home Services

      99 River Ave Lakewood, NJ 08701-3105

    Business ProfileforPetro Home Services

    Fuel Oil
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers oil, propane, plumbing, air conditioning, generators, home automation. 

    Business Details

    This is a multi-location business.

    Find a Location

    Petro Home Services has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Petro Home Services

        40 Cragwood Rd Ste D South Plainfield, NJ 07080-2440

      • Petro Home Services

        94 Dell Avenue Kenvil, NJ 07847

      • Petro Home Services

        99 River Ave Lakewood, NJ 08701-3105

      Location of This Business
      40 Cragwood Rd Ste D, South Plainfield, NJ 07080-2440
      BBB File Opened:
      10/7/2009
      Years in Business:
      121
      Business Started:
      1/1/1903
      Business Incorporated:
      1/1/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 36BI00838900 for this business, issued by State Board of Examiners of Master Plumbers

      These agencies may include:

      State Board of Examiners of Master Plumbers

      PO Box 45008

      Newark NJ 07101

      (973) 504-6420

      http://www.nj.gov/lps/ca/nonmedical/plumbers.htm

      Type of Entity:
      Corporation
      Alternate Business Name
      • Petro Fuel
      • Petro Oil (North NJ District)
      • Petro Oil
      • Petro Heating & Air Conditioning Service
      • Smith Brothers Fuel
      Business Management
      • Ms. Sharon Burch, General Manager
      • Mr. Richard F. Ambury, CFO
      Contact Information

      Principal

      • Mr. Richard F. Ambury, CFO
      Additional Contact Information

      Fax Numbers

      • (732) 370-5292
        Other Fax

      Phone Numbers

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/04/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased my house in December 2014. Prior owner had moved underground oil tank to above ground oil tanks. Petro was servicing this house with oil delivery since before I purchased the house with no problems every. Petro's techs have been servicing the heating system as well with no complaints ever. When I purchased the house, I continue contracting Petro's services for oil delivery, annual service for heating system tune up, and for heating system repairs starting 01/01/2015. In February, Petro delivered oil, overfilled my oil tank causing the tank to fail and oil to spill in my basement floor. When I called them to state the overfilling of the tank causing the tank to fail, they stated that they are "not accepting responsibility because tanks were improperly installed" and Petro wants me to pay for the repair and the oil tank replacement. I have spoken to their field managers: "****" and "****" and their supervisor ***************************. All state Petro is not responsible for the tank failing, even though Petro overfilled it and caused tank to fail. When I tried to speak to ******************, general supervisor, he was very emotional and disrespectful yelling at me on the phone and finally hanging up on me because I do not agree to pay them for the damages Petro has caused.I would like Petro to repair the damage and replace the oil tank Petro damaged upon oil delivery.

      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nina A

      1 star

      06/29/2023

      I signed up with PETRO because the salesman was so aggressive, promised the world, and to stop his hounding phone calls I finally relented. I just bought this home and while I was moving in he asked my realtor for my phone number and she gave it to him. I signed up for the service contract for furnace maintenance and service. When it came time for the annual preventive maintenance work, they said I only had a contract for one burner and this house has two, so they only did half the job. The aggressive sales guy said he was familiar with the system because the previous owner used them. These guys will lie, lie, lie to get your money and then only do half the expected job. They also wanted to charge me again to do the other furnace. I didn’t think it should b3e double since they already have to come out to do one, they don’t have to come again to do two when the units are adjacent to each other. Find a more trustworthy and reputable company than this one. I do not recommend them. Customer service just gives platitudes, no real knowledge at this company. Field tech only care about their union wages and won’t lift a finger to go above and beyond

      Local BBB

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