Business ProfileforCARiD.com

Order number ******** made on 10/10/23. 4 part order with 1 of the 4 parts being incorrect. Weathertech part # ******. I returned the part and it was received on 11/06/23. It is now 1/04/24 3months after the original order and 2 must after my return was received and I keep getting the run around and hung up on by carid and their staff. See chat transcript below referencing the same response I receive every time I call. (08:56:00 AM)(System) Hello, *****! We are online & ready to answer your questions! Please wait while we connect you to one of our *********** Specialists.(08:56:00 AM)(System) Thank you for waiting. You are now chatting with ***************(08:56:00 AM)(*****************) Welcome, *****! How may I assist you today?(08:57:00 AM)(*****************) Are you still with me?(08:57:00 AM)(*****) I need my floor mat. Its been 2+ months Ive called multiple times and received zero help. Youre going to lose a customer and Im going to report you to the better business bureau.(08:58:00 AM)(*****) ******** (08:58:00 AM)(*****) Ordered number (08:59:00 AM)(*****************) Replacement will be shipped up on confirmation from the manufacturer.Currently, waiting for the confirmation.Please allow few more days for an update We will notify you via email. We apologize for the delay!(08:59:00 AM)(*****) Its not my fault that the order was messed up (08:59:00 AM)(*****) Your company needs to handle this (09:00:00 AM)(*****) Send my replacement and deal with weather guard on your end (09:00:00 AM)(*****************) ok (09:00:00 AM)(*****************) We are working on your requet (09:00:00 AM)(*****************) request*(09:00:00 AM) (*****) I shouldnt have to wait months (09:00:00 AM (*****************)Is there anything else I can check for you? (09:01:00 AM)(*****) Same response Ive been getting for a month (09:01:00 AM)(*****************) ok (09:01:00 AM)(*****************) Thank you for choosing CARiD.com, have a great day!