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          All Exclusive Transportation Services, Inc. has 1 locations, listed below.

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            Business ProfileAll Exclusive Transportation Services, Inc.

            Moving and Storage Companies
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Private Address

            S Ozone Park, NY 11420

            Visit Website
            (800) 427-7050

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.07/5

            Average of 28 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/2/2016

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            All Exclusive Transportation Services, Inc. is a moving company.

            Business Details

            Headquarters
            Private Address, S Ozone Park, NY 11420
            BBB File Opened:
            1/15/2015
            Years in Business:
            11
            Business Started:
            1/25/2013
            Business Incorporated:
            1/25/2013
            Accredited Since:
            3/2/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Pam Monaco, President
            Contact Information

            Principal

            • Ms. Pam Monaco, President
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We enlisted the help of this company for moving services on 7/1/2023, order# *******. On arrival of the trucker who would do the moving, we were charged for "packing", although the mover ran out of tape and packing materials and used ours (as well as some of our left over boxes) to pack. I even had to run to the store to get him extra tape! On getting back from the store, I was surprised to find everything had been put into the truck with the driver telling me that he "found a way to wrap everything" and not to worry. My sister said they had taken everything out of the house in wrapping, but could not see how it was packed into the truck as she has to stay in the apt to monitor the items being taken out. We were told our things would arrive 7/2/2023 around 6 pm, were given a badly photocopied paper for a contract, and told to take a picture for our records. After 2 days of not hearing from the driver, the manager, ***, tells us he got in contact with the driver and our things will be delivered on 7/4/2023. A different truck and different driver arrived, but with our things no longer wrapped and with damage to our furniture (broken headboards, torn mattresses and box springs, dented bicycle, torn leather office chair, missing desk, etc.). Even the guy delivering said the items were not packed appropriately which was a problem (the other driver had transferred the things into his truck so he had not seen them). We immediately contacted *** who requested an email with details which was promptly sent. We were directed to Movingclaims.net which is another company for the claim. Some of the documents requested were not even provided by All Exclusive Moving.We are unable to get to anyone who can help us with all this damage and would strongly advise everyone steer clear of this company. Your things will be handled poorly, they do not keep track of where your items are, and consistently change your delivery date without proper explanation with a strong dose of dishonesty.
            Read More
            Read 2 More Complaints

            Customer Reviews

            28 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Stephanie L

            07/15/2024

            If I could give zero stars, I would. ************************* presents initially as a regular mover who knows how to quote based on information supplied with regard to items to be moved. Then upon arrival at the location, you're advised that the job was underquoted...not by a smidge, but to the tune of over $10,000 additional! So you're left holding the bag while these guys are moving your stuff to the truck, all the while telling you about items that cannot be moved because they're too big. An office desk was unnecessarily left behind because they couldn't "take it apart." This piece of furniture did not disassemble. It was a piece of furniture. Numerous pieces of furniture broken, boxes dropped and placed literally upsidedown and sideways so that when I opened them, contents were smashed. Dents and dings in my walls. Refusal to unload my personal items until the job was paid for in cash or by money order. Basically holding my belongings hostage until the job was paid for...or might I say overpaid for. Then I'm told I should take a photo of the contract because they don't have a copy for me. Never received a claim form for damages until I texted **************** a week later...his response - it was emailed twice. I check my email and it was emailed...after I requested it from him a week later. This company is not...I repeat not...who you want moving your belongings. Shady! Shady! Shady!

            All Exclusive Transportation Services, Inc. Response

            07/16/2024

            Good day, this customer booked he job 13 months prior to the pickup date and gave us an inventory that consisted of 167 pcs.. The actual inventory was 350 pcs. and she required 2 trucks rather than 1. We tell all of our customers to update their inventory up to 4 days before the move date to avoid a surprise. . This customer moved 75 percent of a tractor trailer into a house that was already furnished and than complained that there is no room.Her and her husband are very dishonest people as attested by her own statement regarding her desk. This desk is required to be disassembled prior to shipment however her husband packed the keys in a box that was loaded into the front of the truck. We explained to the customer that we are not able to ship the desk without disassembly because of the high propensity for damage. They both became very angry and would not accept their own responsibility for packing the keys away.They both claimed to be lawyers and did not want to pay prior to the unloading of the truck until my driver informed and showed them on their federal household bill of lading form that it is federal law to pay for all services prior to unloading. We emailed them a claims form and explained to her that my driver had just returned from his run the day she was emailed. She has 9 months by federal law to file her claim. They are both evil and vindictive people without provocation. Best regards.
            Read 27 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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