Business ProfileforAdorama Camera

Can I leave zero stars? This company was offered by Amazon as a supplier for an HP Large Format printer (HP DesignJet T630). When placing the order we were notified that it would be 2-4 weeks for delivery which was OK with us. After a few weeks we began looking on Amazon for shipping/tracking information and there was never any shown. It always said the order would arrive soon. After 6 weeks I sent a message to the seller (Adorama) via the Amazon site and the first reply was that the order had been cancelled by the customer. We had NOT cancelled the order so we sent another message and this time they claimed that delivery required scheduling and that they had sent 3 emails that bounced back. Then they claim since they couldnt reach us they intercepted delivery and are withholding $327.72 from our refund. We receive Amazon deliveries 2-3 times per week and when there IS a problem, Amazon has multiple ways to get in touch and resolve the issue. In my opinion, the printer was never in fact shipped since no shipping or tracking info was ever supplied. And, if emails bounced back as they claim, they clearly did NOT go though Amazon to contact us. I have called the Adorama toll free number and they tell me they may or may not decide to refund the $327.72 and they may let me know in 3-5 business days. They told me that the decision would be made at the store and they couldnt transfer me to the store. So, I called ******* store and they told me that the decision would not be made at the store and they didnt know who would make that decision and couldnt transfer me to anyone. I am also unhappy with Amazon for making me deal with this crooked store rather than issuing a full refund but that is another battle

Ther was no mention that this would take weeks to ship. We don't sell items on Amazon that are not in stock. This was ordered thru Amazon on Friday 03/01/24 and shipped the very next business day on Monday 03/04/24 via Truck. Team Worldwide Tracking ************** which was noted in his Amazon order as well. We sent an email on 03/12/2024, 03/14/2024 and 03/18/2024 asking for customer's phone number for the carrier to call them back and schedule a delivery. However, since we did not receive any response to any oof the emails, we requested the package to returned back to us. Refund was processed on 04/18/24 less $327.72 for the intercept/return fee.