Customer ReviewsforViagogo

The Viagogo resell policy is extremely misleading. When you go to purchase tickets, the listings include the 'perk' of "Relisting if plans change." However, what they do not include in this information is that YOU will then be financially responsible if the person you purchased the tickets from in the first place doesn't fulfill their obligations. The whole thing is really a scam designed to help them get the fees associated with multiple ticket sales. Do not recommend using this site for any reason. 0 stars.

Never received tickets, tried to get a hold of company before concert, couldn't get through. Contacted them after concert was told no refund because I didn't contact them before concert... biggest scam ever!

3 months ago I put tickets up for sale for a concert. I went through a couple sites to see if I could sell. A couple companies reached out to me and I didn't like the price the companies were offering to pay. I finally sold the tickets through another company. Viagogo reached out to me the night before the concert telling me I need to transfer my tickets over to someone who purchased them. No email prior about any interest in them, until the day before the show. I had already sold them. I tried to go on their website to cancel the ticket sale and to delete my account since I sold to another company with no luck. The night before the show, they send me an email basically threatening me to email my tickets to the buyer. Or else I will be charged the full price of what the person paid or any fees associated with the sale. I reached out to them telling me they emailed me multiple times. Lies!! I've researched my email history and nothing!! They never even asked me if I still had the tickets and if I agree to the persons purchase of the tickets to where I could accept or decline, like the other companies did. So, now this poor person has bought tickets that I have sold. Again, I tried to delete my account once I sold the tickets with no luck. Worse customer service ever!!

THIEVES AND LIARS!! Beware!!!If I could give zero stars I would. These people are scam artists who prey on unsuspecting children. They sell tickets that do not exist to children for thousands of dollars and then lie and offer faux solutions where they upcharge you for cheap alternative tickets.

To get my tickets was a 6 hour nightmare or more since they said they would send them same day of venue. I had no reception where I was and had to continue to text often.When I logged in to Viagogo it would send me to a new site to retrieve the tickets. Finally I texted help center and they sent me the tickets quickly in an easy format.Tickets were 3 times the amount from door prices. Venue was half empty when we got there. I was disappointed for taking all that time from my vacation trying to get the tickets I had paid for in advance.I was then even more disappointed to find out tickets were 500 pesos at the door and I paid ***** pesos on line and the place was half empty

THE ABSOLUTE WORST COMPANY EVER! I am not sure how they could possibly be in business! We bought tickets for the *************************** Concert in **** and planned an entire trip around it. It was a total bucket list item to see him AND in the Forum in ****!! They told us the tickets would arrive before we left for our trip...then as it got closer they said they said they would deliver them to our *************....guess what?! No tickets!! We spent HOURS on the phone (international calls by the way) they would put us on hold, hang up on us, transfer us, etc. It was a TOTAL SCAM!!!! They need to be shut down and exposed. 20/20...60 Minutes...let's get them all on board...

I purchased tickets for a concert last year June 2022 and that concert was postponed , found out the concert will be given this year 2023 in March, I've called them a few times and have been given the run around, they have said they will get back to me, then they said the don't see the new event , then they said the.tickets we're sent and they weren't, then they said the will send them , and some one will get back to me. I already know I probably will not get a refund ****** lost, this is a disgrace of a business, don't use them.

NEVER do business with this company. They do nothing to hold the people on their platform accountable and actively make the problem worse, straight up fraud directly subsidized and supported by this company. DO NOT BUY TICKETS FROM THEM.

Will not refund money when a show has been canceled. The pitbull show originally scheduled for March 2020 at *************** has been postponed 2 times and now show is canceled. I sent supporting website info to them as requested and they are telling me they cannot confirm cancellation. Do not ever buy a thing from them.

We were charged over $146 for two tickets that cost $20 each, plus a small fee and taxes. In other words, we paid almost three times the cost to purchase these tickets ($54 vs. the $146 they charged). Called and they said that was their price and you have no recourse. Will never purchase again from them! ****** learned...