Business ProfileforMr Handyman of Huntington and Smithtown

I recently contracted with Mr. ********************** of Huntington and Smithtown and while I'm not complaining about shoddy work or broken parts......I do feel that it necessary to report the $ amount that I was charged for the jobs and the amount of time the jobs took to complete. Job #1 was to rescreen a patio door and a small window screen (bay window). That invoice came to $337.83 and the total time used to complete both tasks was no more than a half hour. At that job, Mr. ********************** indicated that the rollers to the screen door could use replacement and I informed him that I need a crank arm replaced for a window. He came back a second time and I was charged $708.17 which was to replace the crank arm and change the rollers. If he was there a twenty minutes that was alot. Fnally, I needed the lock on the sliding door to be repaired or replaced and he came back a third time and was there all of 10 minutes and I was charged $699.05. I paid all these because they are part of a court case that I am building against former tenants involving damages to the living space. I have the invoices in case support is needed however, the Mr. ********************** invoice sheet has strictly .5 or 1. listed next to each item which makes it difficult to understand. So in total I paid $1,745.05 to have a sliding door (single) rescreened, rollers added to that door, a window screen (very small bay window) rescreened, a crank arm replaced and a lock replaced. The time for all jobs combined was approximately 1 hour. I explained to the office that it would be possible that they might be subpoenaed and their response was that I was paying for his expertise and experience. Really? Did he invent the locks and screen? I am available if you need to discuss any further or need more clarification or support. Thanking you in advance for your attention to the matter. ******* ******

******* This work was across 3 trips and a collective 4 hours. First to replace screens and determine what parts need replacement and if we can get them. Then we special ordered and returned to install them on the window. On that return visit you asked to hire us again for additional work, which also required special order parts and required a third visit. Had all of it been requested up front you would have saved on two special order shipping fees and a third visit fee. Regardless, each visit, you were presented with a total all-in price before we started any work. You had no obligation to hire us or agree to our pricing and hire us again for the additional work. We never claimed to charge by hours. We completed all agreed upon work for the cost agreed upon. Materials and sales tax alone were over $650. We were prompt, honest and upfront with what was needed. Our staff had the skills to diagnose what was needed and where to source the parts as well as install them. Our customer see the total value in our professionalism, promptness, skills to diagnose, repair, and source materials.