Business ProfileforAir Conditioning Specialists

The company response is terrible. During the time of Covid we had trouble getting someone to call us back to schedule our biannual service. This was part of a service agreement we had with them. You would think that if you had paid for a service agreement, they would be the ones calling to schedule the service. I went to their location and found someone in the door locked, but there was someone there. She did come to the door and we were able to get our service scheduled and completed. Even since Covid, their reputation for returning calls is terrible. We had a water leak on our hot water heater in February 2024. the response this time was good. They came out on 2/27/24 and made the required repairs. At this time we signed up for a 2 year service contract for ******** We have been calling for over a month now to get our spring service scheduled. The answering service says they will forward the message. Finally, on May 15th a technician called after i called and told they answering service that I thought they were out of business. She did forward that information and a technician called back. I missed the call, but he left me a message that was pretty gruff. he stated that they were NOT out of business, but did not comment on scheduling a service. Since then it has been it has been quiet, with no return calls from them. I drove by their address and the lot has been taken over by a used car lot next door and no trespassing signs all over the building. They should probably get a rating of ZERO!