Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Bruce K Jones Fencing LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBruce K Jones Fencing LLC

    Fence Contractors

    Additional business information

    Additional Info:
    BBB
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4501 Bannons Walk Ct, Jacksonville, FL 32258-2189
    BBB File Opened:
    8/28/2019
    Years in Business:
    10
    Business Started:
    2/2/2014
    Business Started Locally:
    2/2/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Bruce K Jones, Owner
    Contact Information

    Principal

    • Mr. Bruce K Jones, Owner

    Customer Contact

    • Mr. Bruce K Jones, Owner

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On October 17, 2022, I received a Proposal #****** from ***** K ***** Fencing, LLC via email for $4,000 for an Aluminum gate/fence. He quickly came by my house that same day to collect my $2,000 cash deposit. I have a receipt signed by Mr. *****. He stated that he would complete the work by the end of November 2022. This did not happen. In December 2022 I called him to check the status of the job. He said he would get back to at the first of January 2023, because all his suppliers were out for the holidays. He did not call me back. On May 24, 2023 I called and text him to ask about a refund of $2,000. He did not return either call or text. His phone is set up to not accept messages, so I could not leave a voicemail. I really need to get my $2,000 back.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Albert W

    1 star

    03/06/2023

    Nice Guy But...I hired Bruce ******************** last June (2022) for a 14 foot cantilever gate to be installed on my existing vinyl fence. After much patience on my part, to this date, the job is not complete. The job was quoted to take 8 to 12 weeks but yet, we are heading into 10 months. Communication with Bruce ******************** is extremely poor and sometimes non-existent. There is no follow up from him which leaves you hanging and, in my case, has affected other jobs scheduled. Bruce ******************** asked for a deposit upfront which amounted to just slightly less than 50% of the quoted price. All materials are still not procured or in place after 9 months and what was done, is poor at best. The cantilever gate support columns are not placed correctly causing the gate to list outward and become unusable. I sent Bruce ******************** a message on February 17th of 2023 to ask if he was abandoning the job. I have not received any communication from him to this date. After several attempts to contact Bruce ********************, I can only determine he has chosen to ignore my messages and abandon the job.To this avail, I was forced to hire a separate contractor to correct Mr. ******************** mistakes and make the gate operational which has resulted in additional costs to me from what was quoted by Bruce ********************. I do not recommend Bruce ******************** for your requirements. I will be seeking restitution to cancel Mr. ******************** for the job and seek a refund of half the deposit.

    Local BBB

    BBB Serving Northeast Florida & The Southeast Atlantic

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.