Business ProfileforNorth American Van Lines, Inc.

I recently moved and paid $998 for insurance coverage for lost or damaged items for full lost or replacement value through North American Van Lines. During the move, my $2,399 dresser was damaged beyond repair, 2 lamps were lost ($200), 1 carpet cleaner was not packed ($130), and a Dyson vacuum was also lost ($500). In addition, my full unpack was not completed and I incurred over $600 of debris charges to take away. I followed up numerous times and was told I would get only $78 reimbursement and have not received that. I was encouraged to file a quick claim for $200 and instead filed a claim for the items after non responsiveness from the driver on 1/26/24. After no correspondence by 2/7/24, I reached out to the moving company. On 3/8/24 I received a check for $500 with no explanation as to the claim amount determined and I have not cashed that check. I followed up on 3/8, 3/22 and 4/12 asking for an explanation of the amount or claim, all of which have gone unanswered. On 3/8, I even attached the copy of the insurance policy for lost an damaged items and detailed those stated above. I request the amount of $4827 for the insurance purchased as well as lost and damaged items to be paid to me at this time.