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Find a Location

Fort Wayne Subaru has 1 locations, listed below.

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    Business ProfileforFort Wayne Subaru

    Used Car Dealers

    Additional business information

    Additional Info:
    The Subaru Dealership located at 502 E Coliseum Blvd, Fort Wayne, IN was sold by Rohrman Automotive on or about 5/26/2023. To view the current owner's profile, please click here: Zeigler Subaru of Fort Wayne | Better Business Bureau® Profile (bbb.org)
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    502 W Coliseum Blvd, Fort Wayne, IN 46808-1281
    BBB File Opened:
    6/24/2010
    Years in Business:
    34
    Business Started:
    9/1/1989
    Business Incorporated:
    5/24/1988
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Trey Rohrman, Director of Operations
    Additional Contact Information

    Fax Numbers

    • (260) 436-0929
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    BBB unable to locate business
    On 11/20/22, I purchased a 2019 Subaru Outback from fort Wayne Subaru on Coliseum boulevard. Shortly after my purchase the vehicle would not start. After getting a jump start from a friend I drove the vehicle out to the dealership to have them look at the battery. The battery was still under warranty and they replaced it. About a month later the same thing happened and again I took the vehicle to the dealership and they replaced the battery again. A few weeks ago again the vehicle would not start so I called the dealership and was told someone would call me back which they didn't. There is obviously something wrong with the electrical system on this vehicle. I think they knew this when they sold it to me. I discovered shortly thereafter all four tires had leaks in them as well. The front driver side had two leaks which I recently had repaired. The car also had no floor mats and when I pointed this out to the salesperson he told me I could buy some inexpensive generic ones.I purchased an extended warranty on this vehicle however they have made no effort to utilize this and I no longer wish to keep the vehicle. I tried to call again several times today and got no answer.The loan on the vehicle was around $24,000 after I put a $5,000 down payment on it. I want them to buy back this vehicle and refund my $5,000 down payment as well as the extended warranty that I paid for. I also installed a tow hitch and had the front windows tinted at a total of approximately $100. I also spent $35 repairing the front driver side tire. This does not include the inconvenience of me having to find someone to jump start my vehicle three different times.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lori F

    1 star

    06/06/2023

    My experience at this dealership was a learning experience. I am newly divorced and establishing my own credit. I was is desperate need of a new to me car and made the mistake of trusting both the salesman and the dealership. I bought the car on a Friday and Sunday (2days later) an error message came on but did not stay. So I had a diagnostic ran on the vehicle and brought in the error codes on that Monday with some concerns the person who did the loan paperwork took me outside to the vehicle and asked to see the codes and when I said that there was nothing right now on the dash. He went on to tell me that the diagnostic had to be wrong it would only show codes if it stayed on the dash. I also let him know that the transmission had a leak and was low and was there anyway they could add some (remember i had only had it for 2 days) I was told they would have to order it they didn't have the right kind since it was a Subaru dealership. ( never mind that they have all kinds of non-subaru vehicles for sale on their lot and work on those same cars in their garage as they come on the lot when things need done like the ******* brake job and new tires that I was reminded over & over again that they had done to my vehicle prior to me purchasing it.) They however offer to re-do my loan to include 3 yr warranty at my expense. I agreed to that for my peace of mind but the very next the battery no longer worked and had to be replaced. I asked if there was some kind of help that could be given and I was told "NO sorry that is the chance you take with used" further implied that when I had the diagnostic ran that is what did damage to the battery. The whole experience made me angry and frustrated but most importantly made it clear to me that this dealership was not one that I would refer anyone to nor use in the future. Perfect example of why people do not trust this industry.

    Local BBB

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