Business ProfileforAmerican Precious Metals Exchange

On June 23, 2023, I placed an online order with APMEX, for precious metals. The online order form requested both our billing address and if different, our ship-to address. The order was paid for by e-check from our bank, ************ ***On June 24th, I received an urgent message from APMEX, for me to call them. In speaking with a customer service rep, I was told that they would not ship to an address other than the bill-to address, regardless of the fact that their website indicated otherwise. Since I am away from my billing address during summer months, I could not accept the order there. I was then told that the order would have to be cancelled. However their refund policy was to hold my payment for 60 days.That is the reason for my complaint. It was no problem for them to receive my payment immediately via e-check but they intend to hold my money for 60 days before issuing a refund.Today, July 8th, I elevated my complaint to a manager's level but was told to contact my bank, that APMEX policy was to hold my money per their 60 day policy.I contacted my bank on June 25th and initiated a Fraud Report, which they suggested as their method of retrieving my funds from APMEX. The Fraud report is still in review as of today's date.