Business ProfileforBob's Watches

Thanks **** for your valuable feedback.  However, there are a few inaccuracies in your review.  Your inquiry came into our system in July.  From July 30th until August 11th, we sent a total of 5 Up To Purchase Offers.  The first 4 offers reflected a price of $9,550 and the last one on August 11th reflected a revised price of $9,050.  All the offers were for a watch with no box or papers.  The reasons for a price change (up or down) is dependent on several factors including but not limited to: ever-changing market conditions, model desirability, inventory fluctuation, etc.  Our system is set up to automatically update and send revised purchase offers to the customer with the updated price regardless of whether it goes up or down.

Also please note the following per the agreed upon Sellers Terms and Conditions:

Customer hereby acknowledges and understands that the initial purchase offer estimate from Bobs Watches is a preliminary estimate only based on other similar watches we have bought and sold in the recent past. These market prices are subject to change without notice and we reserve the right to make changes as necessary to reflect market conditions. This offer estimate represents the highest possible price we could pay you for your watch if it is in perfect salable condition, in need of no repairs or services as outlined below. 

Further:

Potential deductions from initial purchase estimate include but are not limited to:
Service and overhaul of movement
Buff & Polish
New Crystal
Missing original box and papers
Missing links in bracelet
New leather strap needed, or buckle
New bezel, new bezel inserts, new dial (face), new end links, etc.
New crown or tube
New movement parts
Rust issues or water damaged items
Replacement of any parts that are not original Rolex factory

When we received the watch and it was subsequently evaluated by our internal team.  It was determined to need the following: full service and polish, new crystal, and missing several gold links.  The final offer was $8,000.  Please note that you agreed to the offer freely and consummated it by giving us the information to put it through stolen merchandise check (as required by the **** and provided us payment information (which we sent).  At any point during the process, the customer could have requested the item back without recourse.  Per the previously mentioned Sellers Terms and Conditions:

Also, it is not uncommon for us to receive inaccurate descriptions or conditions of the watch, missing or wrong model numbers, or wrong serial numbers, etc. These errors or misrepresentations can all greatly affect the final purchase offer.  All watches not purchased will be returned to customers by ***** 2nd day or **** delivery method.

We can surely understand that you may have valued the watch more than what the market is currently willing to bear, but the transaction was freely completed by both parties and anything on the contrary will be vehemently defended.