Business ProfileforSheerID Inc

I am a yoga teacher and I want to apply for *********'s discount. As this is my first time, I was not sure what kind of insurance was needed, so I tried using my home and my company business insurance, but they were not accepted. Eventually, I realized that I needed personal commercial insurance. I then contacted SheerID to provide the required documents. They stated they would respond within 48 hours, but many days have passed without any reply. I then tried contacting the person I initially spoke to via email to ask them to re-evaluate my eligibility, but they replied that they could not process my verification request because my documents had been altered. However, I have not modified any documents; they are my own, I just obscured some personal information that I did not want to disclose. Initially, the customer service representative, ****************, only asked me to provide commercial insurance and did not reject my application, but the new representative, *****, has twice refused to verify my identity. Firstly, I am a yoga teacher and a member of the Yoga Alliance. Secondly, I have a driver's license and personal commercial insurance, which fully meet the application requirements. However, they have directly refused to verify my credentials, and their response time is extremely slow.