Business ProfileforCorel Corporation

I bought Corel Video Studio Pro 2022 - on Nov 28 2022 in preparation for starting a You Tube channel at the end of Jan. I downloaded the trial and tested the functions of the program to see if it was gonna work for me and it did everything I needed it to do. Jan 28th exactly 2 months later I started to use Corel video studio pro 2022 - Instantly the first use- The program would crash in the middle of building a movie but luckly for me the program would auto save so id only loose a little bit of my work apon re-opening so I worked with it for about 2 weeks with this happening sometimes up to 20 or 30 x crashing to make a 15 min video. I moved to 4k video mid Feb and the program would render my movies wrong, putting clips out of order, sound where it wasnt and sometimes even rendering a blank file. with the program still crashing and me not being able to render any movies. I contacted Corel and have spent MONTHS in email form trouble shooting the program. The first thing they had me do was send them a very invasive WinAudit that i was not happy to send them. WinAudits provide them with tons of my personal information on my computer. So i sent it, they sent me back instructions how to fix it, I followed their instructions for 3 months back and forth back and forth and NOT A SINGLE THING HELPED OR FIXED IT. The last instructions were to remove the program and reinstall - FIne I removed it and followed their instructions to reinstall- IT WILL NOT RE-INSTALL - they want me to send them another win audit and continue this for months and months and Im saying this program is faulty and why should i have to endure this as a customer.?! its never worked properly and always crashed, now it wont reinstall and they refuse to refund me or give me any help me unless i send them a winaudit. I paid for a working program- I got nothing from them at this point that is useable to me. Ive installed 2023 version trial with no issues- HOW IS THAT POSSIBLE if my version wont install?!?