Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

FlightHub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • FlightHub

      3333 Boulevard de la Côte-Vertu Suite 600 Saint-Laurent, QC H4R 2N1

      BBB Accredited Business
    • FlightHub

      250 Water St #205b Summerside, PE C1N 1B6

      BBB Accredited Business
    • FlightHub

      Spokane, WA 99201

      BBB Accredited Business

    Business ProfileforFlightHub

    Online Travel Agency
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 456 Customer Reviews

    Customer Complaints

    1,806 complaints closed in last 3 years

    323 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 21/5/2024

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    They are an online travel booking company

    Products & Services

    Flights

    vacation

    travel

    travel agency

    online travel plans

    flight plan

    travel booking

    business travel

    Business Details

    This is a multi-location business.

    Find a Location

    FlightHub has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • FlightHub

        3333 Boulevard de la Côte-Vertu Suite 600 Saint-Laurent, QC H4R 2N1

        BBB Accredited Business
      • FlightHub

        250 Water St #205b Summerside, PE C1N 1B6

        BBB Accredited Business
      • FlightHub

        Spokane, WA 99201

        BBB Accredited Business
      Headquarters
      3333 Boulevard de la Côte-Vertu Suite 600, Saint-Laurent, QC H4R 2N1
      BBB File Opened:
      22/3/2013
      Years in Business:
      11
      Business Started:
      27/8/2012
      Business Incorporated:
      24/9/2019
      Accredited Since:
      21/5/2024
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 50020415 for this business, issued by Travel Industry Council of Ontario

      These agencies may include:

      Travel Industry Council of Ontario

      2700 Matheson Blvd., East, Suite 402, West Tower

      Mississauga ON L4W 4

      888-4518426

      http://www.tico.ca

      BBB records show a license number of 849717046 for this business, issued by Canada Revenue Agency

      These agencies may include:

      Canada Revenue Agency

      875 Heron Road, Ottawa Technology Centre

      Ottawa ON K1A 1

      800-2676999

      http://www.cra-arc.gc.ca

      BBB records show a license number of 2340282 for this business, issued by Oncorp Direct Inc.

      These agencies may include:

      Oncorp Direct Inc.

      1033 Bay Street, Suite 313

      Toronto ON M5S 3

      800-4617772

      BBB records show a license number of 220898126 for this business, issued by Service Ontario

      These agencies may include:

      Service Ontario

      M-1B114, MacDonald Block, 900 Bay Street

      Toronto ON M7A 1

      800-2678097

      http://www.serviceontario.ca

      Type of Entity:
      Corporation
      Number of Employees:
      120
      Alternate Business Name
      • Groupe FlightHub Inc.
      • JustFly
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Nick Hart, Director
      Contact Information

      Principal

      • Mr. Nick Hart, Director

      Customer Contact

      • Mr. Nick Hart, Director
      • General Manager
      Additional Contact Information

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Need help planning a trip? How to find a good travel agent

      Customer Complaints

      1,806 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      25/05/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      On may 23rd 2024 I booked flight with flighthub but didn't receive any email confirmation of the flight and after speaking to the bank I was informed that the money was transferred to flight hub and when asked the sales agent they said no ticket in My name so they refund the money and I have not received it .
      Read More

      Customer Reviews

      456 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karen M

      1 star

      14/06/2024

      Flight Hub is ********** in my opinion as my Total flight to South Africa Via Toronto $2582.16, cancelation insurance was $282.75 which i purchased was included in my total cost. Canceling refund I received was $1847.37. total loss $1143.93 with insurance. I had to spend hours to not lose my whole amount paid as I was denied chance my flight, as well to cancel my flight with the insurance I purchased. Fight hub blamed ********* *** and I could not get ahold of *** ******** all numbers out of service and Flight Hub said they didn't have a phone number, so I asked why represent a business when you have no relationship with them. This whole experience was a **** and ended up after several calls, emails and failed attempts. I got a portion of my $2582.16. flight reimbursed $1847.37. Both companies were ********** at every step of the booking process. I have all documents where different amounts were taken took from the booking and a refund, this company is ********** and charging a fee for cancelation when not clearly stated in the booking process. Definitely avoid booking travel with this company. DO NO refund of 1847.37. DO NOT USE THIS COMPANY AND ********* *** AS THIS IS A COMPLETE **** they should not be allowed to do business in Canada.

      Local BBB

      BBB Canada's Northern Capital Regions and Quebec

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.