Business ProfileforSentinel Management Inc.

******************************* from Sentinel Management is the worst most unprofessional person I have ever dealt with. The worst customer service I have ever experienced in my 20 years of customer service skills. I work in Healthcare and I couldn't even imagine a person like her dealing with my dementia patients. She is inconsiderate, non empathetic and the worst is that she invalidates all your concerns and turns it around on you, to say the problem is ours and otherwise you're going against rules. Please be aware of this person when dealing with her. My partner owns the home and it's just been nothing but an issue. We had someone burn their house down, not once, but twice in 3 yrs and our property taxes have gone up, so we are paying for his arson. They are money hungry and apparently can't provide enough money to cover insurance costs of the home. To think that everyone in this neighborhood has to pay more for a homeowners erratic and criminal behaviors is just unacceptable. More and more I find out about my friends and families experience with this company has been nothing but stress and unprofessionalism. You would also think that with thw amount of money we all pay for housing, we would get much better services and care from our property management.

As you know, we are required to follow the rules and policies of the Corporation. There is a standard process that must be followed for tenants as well as for registering your vehicle at this property. On Tuesday July 9th at 11:49am, we received a voicemail from a *************************, stating that his girlfriend lived at **************** and he had gotten a parking ticket even though he had registered. On Tuesday July 9th at 12:10pm we received a voicemail from ********************************* stating she lived at **************** and advising that her boyfriend got a ticket. The voicemail was not at all professional or the way someone should speak to another person in a business setting. On Thursday July 12th- 8:00am, we sent an email to the Owner of the home advising them that their tenants had been in touch with us regarding a parking ticket, but we had no tenant information on file for her unit. We attached the tenancy forms and rules of occupancy to the email I requested that the drivers license and ownership of the vehicle be provided so that we could lift the parking ban. The owner responded it was not a renter, but her roommate and she was out of the country. On July 11th at 6:11pm, the owner of the vehicle sent in his license (but not ownership) On July 12th We responded to the owner of the vehicle by email advising that I had requested that he be removed from the banned list and advised him of our parking policy. On July 12th we sent the email to **************** to have the ban lifted. On July 12th at 9:31 am we sent the email to the Owner advising that the parking ban had been lifted.