Business ProfileforTotal Quality Lending Inc

I got independently pre-approved for my loan amount then once I found a house and had an accepted offer they doubled back and said I would need a co-signer - stating that after reviewing my pay stubs some of my income would not be applicable since some income was stipends as a travel nurse. They had these pay stubs prior to my preapproval but clearly had not looked at them. Then 1 week before close they doubled back again and said my co-signer would have to be a co-applicant/co-owner. Legally a co-signer and co-owner are very different and going from independent preapproval to needing a co-signer to needing a co-applicant was a huge deal. They lied about the terms of needing mortgage insurance. From day 1 I communicated that I was using DPA and only putting 3% down and they told me I wouldnt need mortgage insurance since I was using a conventional loan. I asked specifically for clarification since my understanding was you always pay mortgage insurance unless your down payment is at least 20%. They said no, I wouldnt have to pay since I was going with a conventional loan - then when mortgage insurance started popping up on disclosures they reassured me it was just an estimate and not until the final disclosure did they finally fess up that mortgage insurance was required. They pushed back the closing multiple times and still didnt get the paperwork submitted and processed in time for the down payment assistance program so we were unable to use the program. We would submit paperwork or documents to one ****** then someone else would reach out saying they never received the documents, then we would submit the documents again to the second ******* then have a third ****** say they didnt receive the documents. Then they would say that the process was delayed or not on schedule because we werent submitting things in a timely fashion... Also 2-3 weeks after closing I got an email letting us know that our loan was being transferred to a different lender.

The team member who this client worked with is no longer with our company. We actually closed the loan and got her into the home even through the file was complicated where any other lender may have just declined her. We feel terrible for her feedback on poor experience and have addressed this with the individual who is now no longer with us.