Business ProfileforPrecision Air & Plumbing

I was treated so bad by this company. I had bought a new unit from them. I had to wait almost a month in 114. The salesman said he would do his best to get it sooner. I never spoke to him after that. A year later my unit starts acting up. I had 2 techs come out the same day for freon. I was charged almost a $1000 for freon and whatever else they did. It was you need freon. 1st it 2 lbs low, then 4 lbs low. On the same day. Granted my unit was only a year old. It still didn't cool my house. Finally had a guy come out, who said it was the compressor. I asked to have that money returned. Since the freon was never the problem. So it never solved anything. They did have the mfg pay for the compressor. But they never have returned my money. Someone called me in Oct of 2023 and I told him the situation. He said someone would call me back because he didn't know how to deal with it. No one has ever called me back. Also, I've never had any communication about maintenence for my unit or an follow up on my complaint. They put a huge hole in my ceiling, because they couldn't get the old one out. I'm so dissatisfied with everything with this company. If I could return everything from the unit, installation, etc. I would. Not a very reliable company. I will never use them again or recommend them to anyone. They still have never returned my money. I'm still fighting the issue.

Dear ***********************************,Thank you for your feedback. We appreciate the opportunity to address your concerns.Upon revisiting the information provided, it appears there was a miscommunication regarding the refrigerant charges. Our records indicate that during the initial visit, you were provided with 1lb of refrigerant at no cost. Subsequently, during the follow-up visit, you purchased an additional 2 lbs of refrigerant, totaling 3 lbs.Regarding the diagnosis of your compressor, while it was outside the one-year labor warranty, we ensured that necessary repairs were made at no additional cost to you. This included the replacement of the compressor, filter drier, as well as new refrigerant and recovery of the old refrigerant, along with a pressure test. Additionally, pre-existing collapsed duct work was repaired as part of the service, totaling over $4,000 in repairs that were covered by us.We acknowledge your frustration regarding the lack of follow-up. However, please note that as per our maintenance agreement, it is the responsibility of the customer to reach out to us to schedule maintenance, and we will accommodate accordingly.Regarding the hole in your ceiling from the unit installation, we're glad to hear that this issue was brought to our attention and promptly addressed by our install manager and repairs were completed.We apologize for any confusion and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us directly.